ESET Insiders amityservice 0 Posted June 9, 2016 ESET Insiders Share Posted June 9, 2016 (edited) Dear Team. we installed Eset era 6.3 and we made device control policy but device white list not working at all. ees_logs.zip load Modual.txt Device Control logs.xml Edited June 9, 2016 by amityservice Link to comment Share on other sites More sharing options...
ESET Insiders amityservice 0 Posted June 10, 2016 Author ESET Insiders Share Posted June 10, 2016 Is there ESET Staff on leave Or company closed? Nobody replied after seen massage? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted June 10, 2016 Administrators Share Posted June 10, 2016 This forum is not meant to be an alternative form of how to contact ESET and track the process of troubleshooting. Instead, we and users share our knowledge here and give help whenever we are able to. Forums in general do provide the functionality of creating a support ticket and keeping track of the development. Looking at the Device control log, all records have "Allowed" listed in the Status column which contradicts your statement "device white list not working at all". I'd suggest contacting your local Customer Care and providing them with logs as well as with a Process monitor log from time when the alleged issue occurs. Link to comment Share on other sites More sharing options...
ESET Insiders amityservice 0 Posted June 14, 2016 Author ESET Insiders Share Posted June 14, 2016 Thank for communication But See in screen shot. only one HP device is allow ans other are block and you see in logs all device all allow.... Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted June 14, 2016 ESET Staff Share Posted June 14, 2016 Maybe it will be resolved by the module updates, as there was a topic similar to this one. https://forum.eset.com/topic/8621-bug-in-device-control-update-module/ Link to comment Share on other sites More sharing options...
ESET Insiders amityservice 0 Posted June 15, 2016 Author ESET Insiders Share Posted June 15, 2016 Dear Team, Tanks For support problem is solved after module update. Link to comment Share on other sites More sharing options...
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