Moniker 0 Posted June 8, 2016 Share Posted June 8, 2016 I have attached a png. as well as my screenshot. We recently have began ssing this across our user base of ESET Endpoint Security 6.2.2021.0. What is seemingly random users are getting "Non-functional" settings in ESET. On original install and configuration they were installed and verified working. I am not recognizing any pattern for this to become "Non-functional" I read through this forum and a few other forums and reinstalling ESET on a 100+ userbase is not an ideal solution. I am wondering what is causing this issue? is it a bug, Is it the method of installation? My hunch and not tested is that ESET is reinstalling an update or fix and it is not configured to install these components, just my hunch, not proven. At any rate is their a good fix for this issue? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 8, 2016 Administrators Share Posted June 8, 2016 What operating system is it? Please post the output from the following commands: sc query epfw sc qc epfw sc query epfwlwf sc qc epfwlwf sc query epfwwfp sc qc epfwwfp Link to comment Share on other sites More sharing options...
Moniker 0 Posted June 8, 2016 Author Share Posted June 8, 2016 (edited) Well, this particular user that I looked into is having issue with their Web and email > Anti phishing protection being "Non-Functional". Unrelated: I just got a service ticket on a Windows 7 Pro machine using Eset Endpoint Security 6.1.2109.0 having the this issues: See attachment Here is the information you wanted below. sc query epfw SERVICE_NAME: epfw TYPE : 1 KERNEL_DRIVER STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 sc qc epfw SERVICE_NAME: epfw TYPE : 1 KERNEL_DRIVER START_TYPE : 1 SYSTEM_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : system32\DRIVERS\epfw.sys LOAD_ORDER_GROUP : Streams Drivers TAG : 0 DISPLAY_NAME : epfw DEPENDENCIES : SERVICE_START_NAME : sc query epfwlwf SERVICE_NAME: epfwlwf TYPE : 1 KERNEL_DRIVER STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 sc qc epfwlwf SERVICE_NAME: epfwlwf TYPE : 1 KERNEL_DRIVER START_TYPE : 1 SYSTEM_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : \SystemRoot\system32\DRIVERS\EpfwLWF.sys LOAD_ORDER_GROUP : NDIS TAG : 14 DISPLAY_NAME : ESET Personal Firewall DEPENDENCIES : SERVICE_START_NAME : sc query epfwwfp SERVICE_NAME: epfwwfp TYPE : 1 KERNEL_DRIVER STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 sc qc epfwwfp SERVICE_NAME: epfwwfp TYPE : 1 KERNEL_DRIVER START_TYPE : 0 BOOT_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : \SystemRoot\system32\DRIVERS\epfwwfp.sys LOAD_ORDER_GROUP : PNP_TDI TAG : 0 DISPLAY_NAME : epfwwfp DEPENDENCIES : Tcpip SERVICE_START_NAME : Edited June 8, 2016 by Moniker Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted June 13, 2016 Share Posted June 13, 2016 I have seen this more with 6.1 and 6.2. Not so much with 6.3. Maybe do a test deployment and install 6.3 over the top to see if it resolves issue. If the install over the top does not work then likely and push uninstall >> reboot and then install of EES 6.3. Link to comment Share on other sites More sharing options...
Moniker 0 Posted June 21, 2016 Author Share Posted June 21, 2016 Installing version 6.4 over 6.3 and below so far has fixed the issue. So now to quickly deploy the 6.4's I am using ERA but am running into the issue where the installer is asking for Administration permissions. Is there a way to run the installer as Administrator credentials? Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted June 22, 2016 Share Posted June 22, 2016 Installing version 6.4 over 6.3 and below so far has fixed the issue. So now to quickly deploy the 6.4's I am using ERA but am running into the issue where the installer is asking for Administration permissions. Is there a way to run the installer as Administrator credentials? Is this the UAC prompt that is coming up asking for admin password? Link to comment Share on other sites More sharing options...
Moniker 0 Posted June 22, 2016 Author Share Posted June 22, 2016 If we are talking about the same thing, then yes. My users do not have Administration rights and when installed from the ERA it prompted the two test machines that I used. Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted June 22, 2016 Share Posted June 22, 2016 If we are talking about the same thing, then yes. My users do not have Administration rights and when installed from the ERA it prompted the two test machines that I used. is this a domain or workgroup environment ? Link to comment Share on other sites More sharing options...
Moniker 0 Posted June 22, 2016 Author Share Posted June 22, 2016 Domain environment Link to comment Share on other sites More sharing options...
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