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Network / Firewall / Botnet - Non-functional


Moniker
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I have attached a png. as well as my screenshot.

 

We recently have began ssing this across our user base of ESET Endpoint Security 6.2.2021.0. What is seemingly random users are getting "Non-functional" settings in ESET. On original install and configuration they were installed and verified working. I am not recognizing any pattern for this to become "Non-functional" I read through this forum and a few other forums and reinstalling ESET on a 100+ userbase is not an ideal solution.

 

I am wondering what is causing this issue? is it a bug, Is it the method of installation? My hunch and not tested is that ESET is reinstalling an update or fix and it is not configured to install these components, just my hunch, not proven.  At any rate is their a good fix for this issue?

 

 

post-6497-0-36964500-1465404248_thumb.png

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  • Administrators

What operating system is it?

 

Please post the output from the following commands:

sc query epfw

sc qc epfw

 

sc query epfwlwf

sc qc epfwlwf

 

sc query epfwwfp

sc qc epfwwfp

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Well, this particular user that I looked into is having issue with their Web and email > Anti phishing protection being "Non-Functional".

 

Unrelated: I just got a service ticket on a Windows 7 Pro machine using Eset Endpoint Security 6.1.2109.0 having the this issues: See attachment

 

Here is the information you wanted below.

sc query epfw

 SERVICE_NAME: epfw                                                        

        TYPE               : 1  KERNEL_DRIVER                             

        STATE              : 4  RUNNING                                    

                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

        WIN32_EXIT_CODE    : 0  (0x0)                                     

        SERVICE_EXIT_CODE  : 0  (0x0)                                      

        CHECKPOINT         : 0x0                                          

        WAIT_HINT          : 0x0

sc qc epfw

SERVICE_NAME: epfw                                   

        TYPE               : 1  KERNEL_DRIVER        

        START_TYPE         : 1   SYSTEM_START        

        ERROR_CONTROL      : 1   NORMAL              

        BINARY_PATH_NAME   : system32\DRIVERS\epfw.sys

        LOAD_ORDER_GROUP   : Streams Drivers         

        TAG                : 0                        

        DISPLAY_NAME       : epfw                    

        DEPENDENCIES       :                         

        SERVICE_START_NAME :

sc query epfwlwf

SERVICE_NAME: epfwlwf                                                     

        TYPE               : 1  KERNEL_DRIVER                             

        STATE              : 4  RUNNING                                   

                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

        WIN32_EXIT_CODE    : 0  (0x0)                                      

        SERVICE_EXIT_CODE  : 0  (0x0)                                     

        CHECKPOINT         : 0x0                                          

        WAIT_HINT          : 0x0                                          

sc qc epfwlwf

SERVICE_NAME: epfwlwf                                               

        TYPE               : 1  KERNEL_DRIVER                       

        START_TYPE         : 1   SYSTEM_START                       

        ERROR_CONTROL      : 1   NORMAL                              

        BINARY_PATH_NAME   : \SystemRoot\system32\DRIVERS\EpfwLWF.sys

        LOAD_ORDER_GROUP   : NDIS                                   

        TAG                : 14                                     

        DISPLAY_NAME       : ESET Personal Firewall                 

        DEPENDENCIES       :                                        

        SERVICE_START_NAME :                                        

sc query epfwwfp

SERVICE_NAME: epfwwfp                                                     

        TYPE               : 1  KERNEL_DRIVER                             

        STATE              : 4  RUNNING                                   

                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

        WIN32_EXIT_CODE    : 0  (0x0)                                     

        SERVICE_EXIT_CODE  : 0  (0x0)                                     

        CHECKPOINT         : 0x0                                          

        WAIT_HINT          : 0x0                                          

sc qc epfwwfp

SERVICE_NAME: epfwwfp                                               

        TYPE               : 1  KERNEL_DRIVER                       

        START_TYPE         : 0   BOOT_START                         

        ERROR_CONTROL      : 0   IGNORE                             

        BINARY_PATH_NAME   : \SystemRoot\system32\DRIVERS\epfwwfp.sys

        LOAD_ORDER_GROUP   : PNP_TDI                                 

        TAG                : 0                                      

        DISPLAY_NAME       : epfwwfp                                

        DEPENDENCIES       : Tcpip                                  

        SERVICE_START_NAME :

post-6497-0-02569200-1465408809_thumb.png

Edited by Moniker
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I have seen this more with 6.1 and 6.2. Not so much with 6.3. Maybe do a test deployment and install 6.3 over the top to see if it resolves issue. If the install over the top does not work then likely and push uninstall >> reboot and then install of EES 6.3. 

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  • 2 weeks later...

Installing version 6.4 over 6.3 and below so far has fixed the issue.  So now to quickly deploy the 6.4's I am using ERA but am running into the issue where the installer is asking for Administration permissions. Is there a way to run the installer as Administrator credentials?

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Installing version 6.4 over 6.3 and below so far has fixed the issue.  So now to quickly deploy the 6.4's I am using ERA but am running into the issue where the installer is asking for Administration permissions. Is there a way to run the installer as Administrator credentials?

Is this the UAC prompt that is coming up asking for admin password? 

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If we are talking about the same thing, then yes. My users do not have Administration rights and when installed from the ERA it prompted the two test machines that I used.

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If we are talking about the same thing, then yes. My users do not have Administration rights and when installed from the ERA it prompted the two test machines that I used.

is this a domain or workgroup environment ?  

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