macros 1 Posted June 2, 2016 Share Posted June 2, 2016 hello, when my client open eset remote admin console it say "ERR_CONNECTION_REFUSED" check tomcat service : started. restart server: doesn't solved the problem. here last error log. Last error logGo to last errorScope Time TextCReportsModule 2016-Jun-02 07:09:53 CleanupThread ending: 177cKernel 2016-Jun-02 07:09:53 Stopping module: CReplicationModuleCReplicationModule 2016-Jun-02 07:09:53 CReplicationModuleBase: Stopping moduleCReplicationModule 2016-Jun-02 07:09:53 CReplicationManager: Stopping replication control messages processingCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: StoppingCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Stopping work queue operationsCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Worker thread f6c stoppedCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Worker thread 1484 stoppedCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Worker thread f90 stoppedCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Worker thread 175c stoppedCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Worker thread 1754 stoppedCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Worker thread 1758 stoppedCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Worker thread 16fc stoppedCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Worker thread 360 stoppedCReplicationModule 2016-Jun-02 07:09:53 CReplicationModuleBase: Starting moduleCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: StartingCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Creating 8 worker threadsCReplicationModule 2016-Jun-02 07:09:53 CReplicationManager: Starting replication control messages processingKernel 2016-Jun-02 07:09:53 Stop was not possible: CReplicationModuleKernel 2016-Jun-02 07:09:53 Checking system bus content.CReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Starting worker thread 1ac4CReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Starting worker thread c9cCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Starting worker thread c98CReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Starting worker thread 1adcCReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Starting worker thread ca0CReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Starting worker thread c94CReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Starting worker thread d04CReplicationModule 2016-Jun-02 07:09:53 CStepProcessor: Starting worker thread 1bf8Kernel 2016-Jun-02 07:09:53 Restarting module: CReportsModuleCReportsModule 2016-Jun-02 07:09:53 CReportGenerator::Init() Looaded 151 Query usage definition.CReportsModule 2016-Jun-02 07:09:53 0 MessageProcessorThread started: 19b8CReportsModule 2016-Jun-02 07:09:53 1 MessageProcessorThread started: cb4CReportsModule 2016-Jun-02 07:09:53 2 MessageProcessorThread started: c74CReportsModule 2016-Jun-02 07:09:53 3 MessageProcessorThread started: 1990CReportsModule 2016-Jun-02 07:09:53 CleanupThread started: 183cCDatabaseModule 2016-Jun-02 07:09:56 Database connection down. Exception:[Microsoft][ODBC SQL Server Driver] Login failed for user 'era_user'. (18456)CDatabaseModule 2016-Jun-02 07:09:56 Sending DatabaseStatusUpdate: isDbRunning=0CDatabaseModule 2016-Jun-02 07:09:56 Database connection down. Exception:[Microsoft][ODBC SQL Server Driver][sql Server]Login failed for user 'era_user'. (18456)CDataMinersModule 2016-Jun-02 07:09:56 CDefaultWriteLogHandler: Failed to write log of type AUDIT_EVENT with error: [Microsoft][ODBC SQL Server Driver][sql Server]Login failed for user 'era_user'. (18456)Kernel 2016-Jun-02 07:09:56 Restarting module 'CReportsModule' failed with: [Microsoft][ODBC SQL Server Driver][sql Server]Login failed for user 'era_user'. (18456)Generated at 2016-Jun-02 07:09:56 (2016-Jun-02 15:09:56 local time) and trace.log in attachment. how to solved this problem. thank you.trace.log Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted June 2, 2016 ESET Staff Share Posted June 2, 2016 According to trace log database is not running properly or its configuration is not correct. Please verify database is running. Have you been doing any backup/restore or other administrative operations with database server? This may happen also during windows update -> database may be unavailable for some time. Have you tried to restart whole system? Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted June 6, 2016 Share Posted June 6, 2016 Go to services and check SQL SERVER (ERASQL)-default or what name you changed it to for ESET and confirm this service is started. if so then restart this service, restart Apache Tomcat service, go into the properties of ESET Remote Admin server service and take off automatic delayed start to just Automatic and then restart this service as well after applying changes. Try to access the console now. Link to comment Share on other sites More sharing options...
macros 1 Posted June 8, 2016 Author Share Posted June 8, 2016 hello, user said other vendor has touch the server and dont know what they do with the server, since then era cannot be access. 2 days ago, we clean reinstall era server with mysql 5.6. everything looks ok until today, they said era cannot be access. login page say: connection time-out. ERAS service: running Tomcat service: running Mysql service: running Windows firewall: off restart whole system, nothing change. problem persist. here last error.log Last error logGo to last errorScope Time TextKernel 2016-Jun-08 06:17:53 Starting module CSNMPTrapSenderModuleCSNMPTrapSenderModule 2016-Jun-08 06:17:53 Starting moduleCSNMPTrapSenderModule 2016-Jun-08 06:17:53 Started moduleKernel 2016-Jun-08 06:17:53 Started module CSNMPTrapSenderModule (used 0 KB)Kernel 2016-Jun-08 06:17:53 Starting module CSyslogSenderModuleKernel 2016-Jun-08 06:17:53 Started module CSyslogSenderModule (used 0 KB)Kernel 2016-Jun-08 06:17:53 Starting module CReportPrinterModuleKernel 2016-Jun-08 06:17:53 Started module CReportPrinterModule (used 120 KB)Kernel 2016-Jun-08 06:17:53 Starting module LicenseModuleKernel 2016-Jun-08 06:17:53 Started module LicenseModule (used 24 KB)Kernel 2016-Jun-08 06:17:53 Starting module CMonitorModuleSchedulerModule 2016-Jun-08 06:17:53 Received message: RegisterTimeEventCEmailSenderModule 2016-Jun-08 06:17:53 Starting worker thread 1780Kernel 2016-Jun-08 06:17:53 Started module CMonitorModule (used 488 KB)Kernel 2016-Jun-08 06:17:53 Starting module CRepositoryModuleSchedulerModule 2016-Jun-08 06:17:53 Received message: RegisterTimeEventCRepositoryModule 2016-Jun-08 06:17:53 Processing repository synchronization requestKernel 2016-Jun-08 06:17:53 Started module CRepositoryModule (used 28 KB)Kernel 2016-Jun-08 06:17:53 Starting module CLogExportModuleKernel 2016-Jun-08 06:17:53 Started module CLogExportModule (used 12 KB)Kernel 2016-Jun-08 06:17:53 Starting module CPoliciesModuleKernel 2016-Jun-08 06:17:53 Started module CPoliciesModule (used 0 KB)Kernel 2016-Jun-08 06:17:53 Starting module CUsersModuleKernel 2016-Jun-08 06:17:53 Started module CUsersModule (used 0 KB)Kernel 2016-Jun-08 06:17:53 Starting module ConsoleApiModuleCRepositoryModule 2016-Jun-08 06:17:53 Synchronizing with remote repositoryCRepositoryModule 2016-Jun-08 06:17:53 Synchronizing repository with url 'hxxp://repository.eset.com/v1/'SchedulerModule 2016-Jun-08 06:17:53 Received message: RegisterTimeEventConsoleApiModule 2016-Jun-08 06:17:53 0 MessageProcessorThread started: 5a0Kernel 2016-Jun-08 06:17:53 Started module ConsoleApiModule (used 92 KB)Kernel 2016-Jun-08 06:17:53 Used memory after modules start-up is 55596 KBService 2016-Jun-08 06:17:53 Kernel startedCDataMinersModule 2016-Jun-08 06:17:53 CFunctionalityLogDataMiner: Scheduled first publishing of funcitonality logs with 5s delaySchedulerModule 2016-Jun-08 06:17:53 Received message: RegisterSleepEventAutomationModule 2016-Jun-08 06:17:53 NotificationTaskHandler: There are 1782 known localizable symbol names.AutomationModule 2016-Jun-08 06:17:53 StaticObjectChangeHandler: ScheduleCheck: Next static object changes check in 15 seconds.SchedulerModule 2016-Jun-08 06:17:53 Received message: RegisterSleepEventSchedulerModule 2016-Jun-08 06:17:53 Received message: RegisterSleepEventAutomationModule 2016-Jun-08 06:17:53 CActionsFacade: LoadAllTriggersWithMessage: Failed to load all triggers. Automation will not operate correctly!CDataMinersModule 2016-Jun-08 06:17:53 DataMinerCompletionHandler: Failed to execute completion handler with: The associated promise has been destructed prior to the associated state becoming ready.Generated at 2016-Jun-08 06:17:53 (2016-Jun-08 14:17:53 local time) trace.log in attachment and thank you for help. trace.log Link to comment Share on other sites More sharing options...
ESET Staff Solution MartinK 375 Posted June 8, 2016 ESET Staff Solution Share Posted June 8, 2016 (edited) We have similar reports being just now investigated. It does seem SERVER is not properly working with latest MySQL ODBC driver (5.3.6) released this year. Any chance driver has been updated recently? You may check it's version in Control Panel -> Administrative Tools -> Data Sources (ODBC) in tab "Drivers". In case "MySQL ODBC 5.3 Unicode Driver" will be of version 5.3.6, revert it to version 5.3.4 (Download from MySQL archive: hxxp://downloads.mysql.com/archives/c-odbc/). Edited June 8, 2016 by MartinK Link to comment Share on other sites More sharing options...
macros 1 Posted June 8, 2016 Author Share Posted June 8, 2016 hello, yes, Mysql ODBC driver version 5.03.06. then, i just need to do uninstall mysql-connector-odbc from control panel, then install version 5.3.4? thank you Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted June 8, 2016 ESET Staff Share Posted June 8, 2016 hello, yes, Mysql ODBC driver version 5.03.06. then, i just need to do uninstall mysql-connector-odbc from control panel, then install version 5.3.4? thank you Yes, uninstall "MySQL Connector/ODBC 5.3" and install older version - it should be named the same, except version will be older. Be sure you are re-installing driver for proper platform (x64), as difference is hardly visible in control panel in case you have also x86 version installed. Link to comment Share on other sites More sharing options...
macros 1 Posted June 9, 2016 Author Share Posted June 9, 2016 (edited) thank you for help. now we can login to era server. Edited June 9, 2016 by macros Link to comment Share on other sites More sharing options...
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