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customer is having issues with banking protection no longer working

error popping up
 

chrome.exe
application unable to start

0xc0000022

click ok to close application

image attached

chrome is working fine, did an update, can browse the web, chrome is clearly not the issue
installed firefox, banking protection would not work properly either with firefox

did a repair on eset installation, still not fixed
uninstalled eset, reinstalled, still not fixed

so where do we go from here?
the client wants this feature working for their own piece of mind
even though the rest of the system is still protected by all the other components
this is still not satisfactory

suggestions???

post-12462-0-78157600-1464580524_thumb.jpg

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