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Guest randy16

ESET causing startup problems

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Guest randy16

I recently installed eset smart security 6.0.316 on my pc.I was able to update it.But after a restart,after windows boot up ,

i only see a black screen with mouse.The dekstop is not shown.

i booted into safe mode and restored to a point before eset install and then problem was solved.

why is this happening?please help. 

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Please try to install ESET again. After installation, update it and write down the version of the installed modules (available in the About window). If the problem recurs after a restart, we'll need to get the list of installed modules as well as what OS and platform do you use.

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Guest randy16

after reinstallation,it worked.I had to delete all eset files and drivers{drivers were removed by windows) and then reinstall.

i think drivers had not installed properly or maybe update process had some errors.

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Great, thanks for letting us know that you got it sorted :)

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