Guest randy16 Posted August 29, 2013 Share Posted August 29, 2013 I recently installed eset smart security 6.0.316 on my pc.I was able to update it.But after a restart,after windows boot up , i only see a black screen with mouse.The dekstop is not shown. i booted into safe mode and restored to a point before eset install and then problem was solved. why is this happening?please help. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted August 29, 2013 Administrators Share Posted August 29, 2013 Please try to install ESET again. After installation, update it and write down the version of the installed modules (available in the About window). If the problem recurs after a restart, we'll need to get the list of installed modules as well as what OS and platform do you use. Link to comment Share on other sites More sharing options...
Guest randy16 Posted August 29, 2013 Share Posted August 29, 2013 after reinstallation,it worked.I had to delete all eset files and drivers{drivers were removed by windows) and then reinstall. i think drivers had not installed properly or maybe update process had some errors. Link to comment Share on other sites More sharing options...
SweX 871 Posted August 29, 2013 Share Posted August 29, 2013 Great, thanks for letting us know that you got it sorted Link to comment Share on other sites More sharing options...
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