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virus signature update problem


Guest Omar
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Hi,

Few days ago I've purchased the cyber security pro for Mac from a reputed software store here in Dubai. After the installation the software was unable to update the virus signature and keep showing "update information is not consistent". I've tired every possible solution you have mentioned in your website. Finally after connecting through vpn to a server in the US the virus signature got updated successfully without a problem. What is the solution for this problem?

Thanks,

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  • ESET Moderators

Hello,

 

Is your local ISP in Dubai somehow modifying network traffic, perhaps through a proxy service of some kind?  If so, perhaps they are modifying the data returned to ESET Cyber Security Pro during the update check which results in it being corrupted in some fashion.

 

Regards,

 

Aryeh Goretsky

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