headplate 0 Posted May 10, 2016 Share Posted May 10, 2016 I'm using windows XP, and I don't know why but one morning when I turned on my pc, it showed me that my anti-virus is out of date.. Can it be helped? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,933 Posted May 10, 2016 Administrators Share Posted May 10, 2016 What version of the signature database is shown in your gui? Does clicking "Update now" throw an error? Link to comment Share on other sites More sharing options...
headplate 0 Posted May 10, 2016 Author Share Posted May 10, 2016 What version of the signature database is shown in your gui? Does clicking "Update now" throw an error? It gives me no error.. it's just when I try to update it, it shows me no update is needed... the anti-virus database is updated.. The version is 13423 (20160502) Link to comment Share on other sites More sharing options...
TomFace 539 Posted May 10, 2016 Share Posted May 10, 2016 Hello headplate. Have you tried clearing the update cache? Link to comment Share on other sites More sharing options...
headplate 0 Posted May 10, 2016 Author Share Posted May 10, 2016 Hello headplate. Have you tried clearing the update cache? How to do that?.. Guide me please Link to comment Share on other sites More sharing options...
TomFace 539 Posted May 10, 2016 Share Posted May 10, 2016 (edited) Go into setup>advanced setup (bottom of the window)>update>clear update cache. It's worth a shot. Edited May 10, 2016 by TomFace Link to comment Share on other sites More sharing options...
Administrators Marcos 4,933 Posted May 10, 2016 Administrators Share Posted May 10, 2016 Should the problem persist, drop me a pm with the output from ESET Log Collector (hxxp://support.eset.com/kb3466/). Link to comment Share on other sites More sharing options...
headplate 0 Posted May 10, 2016 Author Share Posted May 10, 2016 Go into setup>advanced setup (bottom of the window)>update>clear update cache. It's worth a shot. TomFace, Can you make me a picture how to do that?>. xD Coz am on diff language please sorry for bothering u Link to comment Share on other sites More sharing options...
TomFace 539 Posted May 10, 2016 Share Posted May 10, 2016 (edited) No problem or bother! The issue is I use Smart Security v9 and I am unsure what version of NOD you are using-here are my screen shots. Edited May 10, 2016 by TomFace Link to comment Share on other sites More sharing options...
headplate 0 Posted May 10, 2016 Author Share Posted May 10, 2016 Fixeeed!!.. Thank you very much! Link to comment Share on other sites More sharing options...
TomFace 539 Posted May 10, 2016 Share Posted May 10, 2016 Fixeeed!!.. Thank you very much! GREAT! Link to comment Share on other sites More sharing options...
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