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ERA 6 installation task error


kaylor
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Hi,

 

I installed ERA 6 in virtual machine (virutalbox), with installer all-in-one, i use apache HTTP proxy (server settings > advance settings > HTTP proxy) , but when i try install ESET endpoint security, the task sample the error:

 

"GetFile: Failed to process HTTP request (status: 20019)".

 

how i can resolve that error, help me please.

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  • ESET Staff

I guess you are using client task "Software installation" that is actually executed on client machine (AGENT) and therefore is uses it's own HTTP Proxy setting that can be configured using configuration policy. Please verify HTTP proxy is properly configured on your clients (request exported configuration from this client) and check whether HTTP proxy is accessible from client machines using parameters from exported configuration. In case you used all-in-one installer, there will be pre-defined configuration policies for AGENTs with HTTP Proxy parameters, but they may be invalid (for example they may contain IP address not accessible from outside network).

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I guess you are using client task "Software installation" that is actually executed on client machine (AGENT) and therefore is uses it's own HTTP Proxy setting that can be configured using configuration policy. Please verify HTTP proxy is properly configured on your clients (request exported configuration from this client) and check whether HTTP proxy is accessible from client machines using parameters from exported configuration. In case you used all-in-one installer, there will be pre-defined configuration policies for AGENTs with HTTP Proxy parameters, but they may be invalid (for example they may contain IP address not accessible from outside network).

Hi,

I can access Apache HTTP proxy on client machine, "hxxp://server:3128/index.html"show me 'it works'. then I have another issue, when i install agent with 'live installer' agent not save in cache on server, when i see file C:ProgramData/apache HTTP proxy/cache the directory is empty.

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  • ESET Staff

 

I guess you are using client task "Software installation" that is actually executed on client machine (AGENT) and therefore is uses it's own HTTP Proxy setting that can be configured using configuration policy. Please verify HTTP proxy is properly configured on your clients (request exported configuration from this client) and check whether HTTP proxy is accessible from client machines using parameters from exported configuration. In case you used all-in-one installer, there will be pre-defined configuration policies for AGENTs with HTTP Proxy parameters, but they may be invalid (for example they may contain IP address not accessible from outside network).

Hi,

I can access Apache HTTP proxy on client machine, "hxxp://server:3128/index.html"show me 'it works'. then I have another issue, when i install agent with 'live installer' agent not save in cache on server, when i see file C:ProgramData/apache HTTP proxy/cache the directory is empty.

 

 

Please open EraAgentInstaller.bat file from live installer package in text editor and search for section like this:

set http_proxy_hostname=
set http_proxy_port=
set http_proxy_username=
set http_proxy_password=

where respective parameters should point to your HTTP proxy. In case they are empty (as in example) or invalid / not accessible by client, modify them in SERVER's settings (Webconsole -> Admin -> Server Settings -> Advanced settings -> HTTP Proxy). Make sure you set HTTP proxy hostname so that is is accessible from client machines and also from SERVER machine. In case it is no possible, modify settings only temporarily until live installers are prepared. Once SERVER's configuration is saved, re-download live installer packages with proper parameters.

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I guess you are using client task "Software installation" that is actually executed on client machine (AGENT) and therefore is uses it's own HTTP Proxy setting that can be configured using configuration policy. Please verify HTTP proxy is properly configured on your clients (request exported configuration from this client) and check whether HTTP proxy is accessible from client machines using parameters from exported configuration. In case you used all-in-one installer, there will be pre-defined configuration policies for AGENTs with HTTP Proxy parameters, but they may be invalid (for example they may contain IP address not accessible from outside network).

Hi,

I can access Apache HTTP proxy on client machine, "hxxp://server:3128/index.html"show me 'it works'. then I have another issue, when i install agent with 'live installer' agent not save in cache on server, when i see file C:ProgramData/apache HTTP proxy/cache the directory is empty.

 

 

Please open EraAgentInstaller.bat file from live installer package in text editor and search for section like this:



set http_proxy_hostname=
set http_proxy_port=
set http_proxy_username=
set http_proxy_password=

where respective parameters should point to your HTTP proxy. In case they are empty (as in example) or invalid / not accessible by client, modify them in SERVER's settings (Webconsole -> Admin -> Server Settings -> Advanced settings -> HTTP Proxy). Make sure you set HTTP proxy hostname so that is is accessible from client machines and also from SERVER machine. In case it is no possible, modify settings only temporarily until live installers are prepared. Once SERVER's configuration is saved, re-download live installer packages with proper parameters.

 

EraAgentInstaller.bat

 

rem ESET Remote Administrator (OnlineInstallerScript)

rem Copyright © 1992-2015 ESET, spol. s r.o. All Rights Reserved

@echo off

call :install_agent

goto :eof

rem __Function install_agent___

:install_agent

setlocal EnableDelayedExpansion

set server_hostname=WIN-93VXDW4C33J

set server_port=2222

set peer_cert_b64= ...

set peer_cert_pwd=

set ca_cert_b64= ...

set product_uuid=

set http_proxy_hostname=192.168.0.180

set http_proxy_port=3128

set http_proxy_username=

set http_proxy_password=

Edited by Marcos
Certificates removed
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  • ESET Staff

Thanks, seems HTTP proxy is configured properly. In the meantime and error code 20019 does not mean proxy is not available (it is actually 20009).

My last idea is that required package is not longer available in ESET repositories. Could you please edit failing software installation task, and check whether selected EES/EAV version is available in list of packages? In case not, please select one that is currently available. It is possible package you selected is no longer available as it may have been replaced with newer version

Edited by MartinK
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