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Problems for to make a Client Task

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psilva

psilva 0

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Hi!

 

  I'm trying to remotely install the endpoint antivirus, using the ERA Server, but the task is scheduled  and not executed, i don't know if the server need some patch or the procedure is inconrrect, attach the trace file for your information.

 

Thanks in advance

Pablo

 

 

 

 

 

 

EraServerInstaller.log

last-error.html

status.html

trace.log.gz

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psilva

psilva 0

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Hi Again!

 

  Some information about the server:

 

 

ESET Remote Administrator (Server), Version 6.3.148.0
ESET Remote Administrator (Web Console), Version 6.3.114.0
Copyright © 1992-2016 ESET, spol. s r.o. All Rights Reserved.
 
 
CentOS (64-bit), Version 7.2.1511

License used for module updates of this ERA:
Public ID: 33D-83R-RAE
Expires: 2037 Dec 31 09:00:00


Connected Clients: 1
Active Licenses: 1

 

Installed Components

 

Update module1062 (20151228)

Translation support module1479 (20160422)

Configuration module1238B (20151204)

SysInspector module1257 (20151113)

 

 

 We don't have Active Directory..

 

Regards,

Pablo

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MichalJ

MichalJ 434

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Just to be sure, have you install ERA agent on the target system before attempting to execute a software install task? Software install task is executed by ERA agent, not by ERA server, you have to deploy the agent firs.

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psilva

psilva 0

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Hi ESET Staff!

 

   Yes my first step was install Era Agent to Windows 10 Client by using Era Server, was successfully, but when the folowing step I use Era server for to install Antivirus , only the task is planned but never executed.., whats wrong with the server?, I've attached the log server on my first post.

 

Thanks in advance!

Pablo

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Marcos

Marcos 5,070

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If you check client details in the web console, do you see that the client (agent) has recently connected to ERAS?

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psilva

psilva 0

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Hi Eset Moderators!

 

  The information in client details, said never...., what the next?

 

Thanks in advance!

 

Pablo

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MichalJ

MichalJ 434

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You should check the era agent trace logs on the target computer. Ideally send us both status.html and era agent trace log, to be able to analyze why the computer is not connecting.

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MartinK

MartinK 378

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Dear Eset Staff:

 

    Only i can find in the server those log files , but in the target nothing there isn't a log file, can you tell me the path inside the target for to find it, please?

 

Thanks in advance!

Pablo

 

Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html on target computer (client computer). It should highlight most significant error.

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psilva

psilva 0

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Dear Eset Staff:

 

    Here the target files, perhaps the error is can't resolve EraServer name, look at in zip file, it was maked by Diagnostic.exe tool inside the target, in dns server i get the following configuration:

 

 eraserver    A    10.200.200.145

_era._tcp.eraserver    IN SRV 0 5 2222 eraserver.areaprod.b2b.

 

 How i can resolve this error?

 

Thanks in advance

Pablo

last-error.html

status.html

trace.log

RemoteAdministratorAgentDiagnostic20160503T194141.zip

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MartinK

MartinK 378

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Dear Eset Staff:

 

    Here the target files, perhaps the error is can't resolve EraServer name, look at in zip file, it was maked by Diagnostic.exe tool inside the target, in dns server i get the following configuration:

 

 eraserver    A    10.200.200.145

_era._tcp.eraserver    IN SRV 0 5 2222 eraserver.areaprod.b2b.

 

 How i can resolve this error?

 

Thanks in advance

Pablo

 

So there are two errors:

Replication (network) connection to 'host: "EraServer" port: 2222' failed with: Unable to resolve any endpoints.resolve: (0x2af9), Host desconocido

caused by EraServer to be not resolvable by AGENT. Could you try to ping this host from client machine? Maybe problem is different case (EraServer != eraserver).

 

There is also another error:

Certificated user verification failed with: VerifyDnsSubjectAltName: Certificate SubjectAltName extension does not have any supported records

after a minute gap in trace log. this indicates wrong certificate has been used to install AGENT, have you been doing some kind of repair?

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psilva

psilva 0

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Solved!

 

   The problem was no clean install + DNS configuration, now all works in centos 7.

 

    Please update the documentation, because in Centos 6 have severals problems with samba version, especific with:

 

    net -i -k rpc service

 

    You can resolve if you use samba4, but you can't use mount -t cifs, by incompatible install versions.

 

    [root@ERAServer ~]# yum install cifs-utils
Complementos cargados:fastestmirror
Configurando el proceso de instalación
Loading mirror speeds from cached hostfile
epel/metalink | 2.8 kB 00:00
* base: centos.secrel.com.br
* epel: mirror.cedia.org.ec
* extras: centos.secrel.com.br
* updates: centos.secrel.com.br
base | 3.7 kB 00:00
epel | 4.3 kB 00:00
epel/primary_db | 5.9 MB 00:02
extras | 3.4 kB 00:00
mysql-connectors-community | 2.5 kB 00:00
mysql-tools-community | 2.5 kB 00:00
mysql56-community | 2.5 kB 00:00
updates | 3.4 kB 00:00
Resolviendo dependencias
--> Ejecutando prueba de transacción
---> Package cifs-utils.x86_64 0:4.8.1-20.el6 will be instalado
--> Procesando dependencias: libwbclient.so.0()(64bit) para el paquete:
cifs-utils-4.8.1-20.el6.x86_64
--> Ejecutando prueba de transacción
---> Package samba-winbind-clients.x86_64 0:3.6.23-30.el6_7 will be
instalado
--> Procesando dependencias: samba-winbind = 3.6.23-30.el6_7 para el
paquete: samba-winbind-clients-3.6.23-30.el6_7.x86_64
--> Ejecutando prueba de transacción
---> Package samba-winbind.x86_64 0:3.6.23-30.el6_7 will be instalado
--> Procesando dependencias: samba-common = 3.6.23-30.el6_7 para el paquete:
samba-winbind-3.6.23-30.el6_7.x86_64
--> Ejecutando prueba de transacción
---> Package samba-common.x86_64 0:3.6.23-30.el6_7 will be instalado
--> Procesando conflictos: samba4-common-4.2.10-6.el6_7.x86_64 choca con
samba-common < 3.9.9
--> Procesando conflictos: samba4-winbind-4.2.10-6.el6_7.x86_64 choca con
samba-winbind < 3.9.9
--> Procesando conflictos: samba4-winbind-clients-4.2.10-6.el6_7.x86_64
choca con samba-winbind-clients < 3.9.9
--> Resolución de dependencias finalizada
Error: samba4-winbind conflicts with samba-winbind-3.6.23-30.el6_7.x86_64
Error: samba4-common conflicts with samba-common-3.6.23-30.el6_7.x86_64
Error: samba4-winbind-clients conflicts with
samba-winbind-clients-3.6.23-30.el6_7.x86_64
Podría intentar utilizar el comando --skip-broken para sortear el problema
Podría intentar ejecutar: rpm- Va --nofiles --nodigest
 

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