Is my computer still at risk?

[Lindsey 0]

So, in my initial scan of my computer, it says it found 16 threats, but only cleaned 4. What happens with the other 12? I thought this would be able to remove the threats from my system?

[Marcos 5,070]

Maybe they were found in junctions? In such case, the number of found and cleaned threats won't match. You can run one more scan if you want to make sure that nothing is detected.

[TomFace 539]

Is there anything in quarantine? (in v9....tools>more tools>quarantine)

 

You can also run a Online scan. See hxxp://www.eset.com/us/online-scanner/. It looks at your PC a bit differently. I usually run it in safe mode with networking.

 

(bookmark the online scanner, restart in safe mode with networking, then download the online scanner)

Edited May 3, 2016 by TomFace

[Lindsey 0]

Yes, there are 13 files in quarantine. How can I remove these?

[TomFace 539]

See this ESET knowledgebase article hxxp://support.eset.com/kb3235/