Lindsey 0 Posted May 3, 2016 Share Posted May 3, 2016 So, in my initial scan of my computer, it says it found 16 threats, but only cleaned 4. What happens with the other 12? I thought this would be able to remove the threats from my system? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,718 Posted May 3, 2016 Administrators Share Posted May 3, 2016 Maybe they were found in junctions? In such case, the number of found and cleaned threats won't match. You can run one more scan if you want to make sure that nothing is detected. Link to comment Share on other sites More sharing options...
TomFace 539 Posted May 3, 2016 Share Posted May 3, 2016 (edited) Is there anything in quarantine? (in v9....tools>more tools>quarantine) You can also run a Online scan. See hxxp://www.eset.com/us/online-scanner/. It looks at your PC a bit differently. I usually run it in safe mode with networking. (bookmark the online scanner, restart in safe mode with networking, then download the online scanner) Edited May 3, 2016 by TomFace Link to comment Share on other sites More sharing options...
Lindsey 0 Posted May 23, 2016 Author Share Posted May 23, 2016 Yes, there are 13 files in quarantine. How can I remove these? Link to comment Share on other sites More sharing options...
TomFace 539 Posted May 23, 2016 Share Posted May 23, 2016 See this ESET knowledgebase article hxxp://support.eset.com/kb3235/ Link to comment Share on other sites More sharing options...
Recommended Posts