peegypops 0 Posted April 27, 2016 Posted April 27, 2016 tried several times in the last few days to check my bank statements...I get the above message then when I click "take the risk" it just goes through the safe browser opening attempt again.
Former ESET Employees foneil 342 Posted April 29, 2016 Former ESET Employees Posted April 29, 2016 (edited) I moved this to the Smart Security forum for better visibility @peegypops, best bet may be to start a support case with your local partner, see Option 2 here hxxp://support.eset.com/kb3742/ Additionally, @Gonzalo Alvarez summarized some known troubleshooting steps for BPP issues, and you can see those at that thread https://forum.eset.com/topic/7911-no-green-border-or-protected-by-eset-for-banking-payment-protection/page-2#entry43749 The first solution is to Repair your ESET Smart Security installation: Repair an ESET installation using the uninstallation wizard Edited April 29, 2016 by foneil added KB link to KB5844
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