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tried several times in the last few days to check my bank statements...I get the above message then when I click "take the risk" it just goes through the safe browser opening attempt again.

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I moved this to the Smart Security forum for better visibility @peegypops, best bet may be to start a support case with your local partner, see Option 2 here hxxp://support.eset.com/kb3742/

 

Additionally, @Gonzalo Alvarez summarized some known troubleshooting steps for BPP issues, and you can see those at that thread https://forum.eset.com/topic/7911-no-green-border-or-protected-by-eset-for-banking-payment-protection/page-2#entry43749

 

The first solution is to Repair your ESET Smart Security installation: Repair an ESET installation using the uninstallation wizard

Edited by foneil
added KB link to KB5844
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