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Mismatch license status


chetankb1
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Dear all,

 

My license is expired, but on some computers it showing "License expired" and on other it shoes "Your License will expire soon". The same situation on ERA Server as well.

 

For more information, please check the attachments.

post-10549-0-98962500-1461737034_thumb.png

post-10549-0-11555900-1461737043_thumb.jpg

post-10549-0-60194000-1461737050_thumb.png

Edited by chetankb1
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  • ESET Staff

Hello, I do not see anywhere "license is expired". Basically, we do have something as "grace period", meaning that 14 days after the license expiration, updates are still being provided.

What is displayed in the "about" screen indicates information from the parsed license file, which really shown when your was set to expire. 

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Hi,

 

In 1st image it showing license valid till 21-04-2016, so it supposed to show "License Expired" instead of "Your License will expire soon" on the home screen.

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  • ESET Staff

I also see, that your endpoint fails to get updates (red badge on the update tab). Which error message it gives you, once you try to update the license. I have checked our licensing system, and it shows the expiration date correctly.

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