Jump to content

8.0.319.0 GUI hangs when I go to Tools --> Filtered Websites


Go to solution Solved by Marcos,

Recommended Posts

As in title... whenever I go to Tools --> Filtered Websites the GUI (egui.exe) hangs and is unresponsive

So I have to kill it and relaunch

This is happening in  the last few days

 

Any ideas

 

For example how to clean the Filtered Websites list (maybe a clean up suffices)

 

ESET NOS32 Antivirus 8.0.319.0

Virus signature database: 13378 (20160422)
Rapid Response module: 7896 (20160422)
Update module: 1062 (20151228)
Antivirus and antispyware scanner module: 1482 (20160330)
Advanced heuristics module: 1168 (20160304)
Archive support module: 1248 (20160329)
Cleaner module: 1120 (20160401)
Anti-Stealth support module: 1094 (20160119)
ESET SysInspector module: 1257 (20151113)
Real-time file system protection module: 1010 (20150806)
Translation support module: 1464 (20160315)
HIPS support module: 1223 (20160419)
Internet protection module: 1226.29 (20160408)
Database module: 1080 (20160405)
LiveGrid communication module: 1021 (20160310)
Specialized cleaner module: 1012 (20160405)
Rootkit detection and cleaning module: 1001 (20160310)
Network protection module: 1137 (20160422)

Edited by Wallaby
Link to post
Share on other sites

Wallaby, I started having the same problem last night. I have the same version as you. Everything else seems to be working ok, though. What was weird was when I fired up my PC after coming home from work and signed in, I had a message from Nod32 stating that I was signed in under a temporary profile, and whatever files generated would be deleted upon my leaving. They also said to try back a little later and see if I could sign in to my real account. This prompted me to reboot and sign in again, at which time I got my real profile back. I checked my Nod32 thoroughly, and found the problem you described. I used Task Manager to try and end it, and got the spinning hurricane thingy for about 15 minutes before getting a prompt from Nod asking if I wanted to exit. I exited, and restored the computer to 2 days ago. That did nothing, as the problem persisted and continues as we speak. Nice to hear I am not the only one experiencing this, which suggests a system wide problem.

Link to post
Share on other sites
  • Administrators

That could happen if there are way too many records in a log. However, under normal circumstances there's no chance you'd get thousands of records in logs. What's the size of the file "C:\ProgramData\ESET\ESET NOD32 Antivirus\Logs\urllog.dat" ?

Link to post
Share on other sites

Mine is 792 bytes (4.096 bytes on disk)

There are only 2 entries inside

May I delete manually that urllog.dat file without messing up the PC?

 

I forgot to say that when the GUI hangs, the CPU goes to 25% (I have a 4 core i5 CPU, Windows 7 SP1 Home Premium 64bit)

Link to post
Share on other sites
  • Administrators
  • Solution

Try to just rename the file in safe mode or after temporarily disabling self-defense and restarting the system. If you are able to reproduce it with a particular urllog.dat file, please drop me a pm with the log file attached.

Link to post
Share on other sites

It seems that the problem (at least as far as I am concerned) it is no more present, without doing anything

I went to "filtered webistes" and nothing happened, so I could delete all the entries without any hang

Maybe it was a problem with one module that, in the meantime, has been updated... or maybe God knows why.

 

Thanks anyway ;)

 

Virus signature database: 13395 (20160426)
Rapid Response module: 7913 (20160426)
Update module: 1062 (20151228)
Antivirus and antispyware scanner module: 1482 (20160330)
Advanced heuristics module: 1168 (20160304)
Archive support module: 1248 (20160329)
Cleaner module: 1120 (20160401)
Anti-Stealth support module: 1094 (20160119)
ESET SysInspector module: 1257 (20151113)
Real-time file system protection module: 1010 (20150806)
Translation support module: 1471 (20160411)
HIPS support module: 1223 (20160419)
Internet protection module: 1226.29 (20160408)
Database module: 1080 (20160405)
LiveGrid communication module: 1021 (20160310)
Specialized cleaner module: 1012 (20160405)
Rootkit detection and cleaning module: 1001 (20160310)
Network protection module: 1141 (20160426)

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...