Digitalist 0 Posted April 19, 2016 Share Posted April 19, 2016 (edited) Trying to install the kaseya plugin on a KServer for use with Kaseya RMM. Installation completes successfully. Post installation 'Reapply Schema' operation fails every time at 74% percent. log.txt Edited April 19, 2016 by Marcos Log moved to a text file Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted April 19, 2016 Administrators Share Posted April 19, 2016 Please contact ESET LLC for support. Link to comment Share on other sites More sharing options...
Digitalist 0 Posted April 21, 2016 Author Share Posted April 21, 2016 Please contact ESET LLC for support. Every time I contact them I get routed to someone named Howard and then I get no response. I keep emailing CCreply@eset.com and get nothing. I need some assistance and I'm getting nowhere. Please advise where I should seek assistance. Thanks. Link to comment Share on other sites More sharing options...
Former ESET Employees dwomack 160 Posted April 21, 2016 Former ESET Employees Share Posted April 21, 2016 Sorry to hear about the issues you've had trying to get in touch with us. Please send me a private message (PM) with your preferred contact info and a username (NOT pswd) to help us connect your account. I'll have someone reach out to you directly, so we can help you resolve this issue with the Kaseya plugin as soon as possible. Link to comment Share on other sites More sharing options...
Digitalist 0 Posted April 22, 2016 Author Share Posted April 22, 2016 pm sent Link to comment Share on other sites More sharing options...
Digitalist 0 Posted April 25, 2016 Author Share Posted April 25, 2016 ...still no response - 6 days after initial post. You guys don't seem interested in a five thousand seat license purchase.... I have to have proof of concept before my boss will buy it.... and nobody wants to assist me in getting it up and running.... it doesn't matter if it's the best product in the world... if we can't get support for it, then it's not the best product for us. ...and this is what I've been dealing with for the past month trying to get this thing off the ground. Link to comment Share on other sites More sharing options...
Digitalist 0 Posted April 26, 2016 Author Share Posted April 26, 2016 issue resolved - support supplied me with an alternative installer file, fixed it right up Link to comment Share on other sites More sharing options...
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