Fiery_WA 1 Posted April 14, 2016 Share Posted April 14, 2016 I paid for premium mobile activation on 29 December 2015. Everything has been working fine, right up until last night, I noticed an ! on my mobile ESET. I went in to the app to see what the problem was, and as you will see by the screenshots, my premium membership is now a TRIAL. I contacted eset.com.au via email initially, I then contacted google support as to why my membership had been changed from premium to trial. They had no answer but assured me I was still covered by the premium membership until 30 December 2016. Since I have paid for premium membership, I then followed up with a phone call to EST Australia, who told me the only thing I had activated was my PC, NOT MY MOBILE. I was also told by the ESET rep I spoke with because I had downloaded the app from google play and not ESET, there was nothing he could do and to contact them. I had contacted google play, and got the above answer, however as you will see by my screenshots the app is telling me I am on a Trial. In the emails I received a copy of the google play receipt for ESET Mobile Security, I didn't receive a Username and Password. I have gone to hxxp://support.eset.com/kb2942/ and followed the prompts, it has said ESET Mobile Security has been successfully activated. Please see attached screen dump. I have restarted my mobile phone, yet it still shows as using the Trial version. I would like this fixed please. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 14, 2016 ESET Staff Share Posted April 14, 2016 Hi @Fiery_WA, First of all, you forget to add all Attachments. Lets see your case: You got your license by Google Play => Google is the vendor(ESET Australia is not related here or any country in the world) You download and install from Google Play Google Support says you have membership until 30 December 2016 (this is by contract so will be right). I suggest you uninstall the ESET, restart your phone, install ESET again and try to activate with the username and password. Lets us know how evolves. Link to comment Share on other sites More sharing options...
Fiery_WA 1 Posted April 15, 2016 Author Share Posted April 15, 2016 Hi @Fiery_WA, First of all, you forget to add all Attachments. Lets see your case: You got your license by Google Play => Google is the vendor(ESET Australia is not related here or any country in the world) You download and install from Google Play Google Support says you have membership until 30 December 2016 (this is by contract so will be right). I suggest you uninstall the ESET, restart your phone, install ESET again and try to activate with the username and password. Lets us know how evolves. I purposely didn't add attachments because they have not only my real name, but other information about myself I am not sharing on a PUBLIC FORUM. I ended up contacting play@eset.com. who sorted it out for me. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 15, 2016 ESET Staff Share Posted April 15, 2016 Hi @Fiery_WA, Good move! So your problem is solve? Link to comment Share on other sites More sharing options...
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