thompson87 0 Posted April 9, 2016 Share Posted April 9, 2016 I've had eset smart security enabled on my Windows 10 laptop for some time but only tonight activated the anti-theft option. Eset now gives me an Anti-theft Optimization Warning. When I click on the link to see the optimization report I'm directed to the anti-theft.eset.com website. I'm prompted to sign in to my account and then see my laptop listed with four stars out of five, and a message that the device is not fully optimized. When I click on the "optimize this device" link I get a page that shows my machine, then a horizontal separator line, but no other information or links below the line. (Picture inserted below with computer name obscured.) When I see similar screens on the website there are options for "status" "activity" "optimization" etc. below the separator line, but I see nothing at all and so I can't identify or fix the optimization problem. I can't figure out what is my next stop to resolve the problem. Any help will be appreciated. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted April 11, 2016 Administrators Share Posted April 11, 2016 Please drop me a pm with your registration email address to the my.eset.com portal included. Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted April 12, 2016 ESET Staff Share Posted April 12, 2016 Hi, your issue is "Phantom account not created", but because of broken page, you cannot create it... We'll investigating this issue and let you know. regards, peter Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted April 12, 2016 ESET Staff Share Posted April 12, 2016 PM sent, problem solved... Link to comment Share on other sites More sharing options...
thompson87 0 Posted April 13, 2016 Author Share Posted April 13, 2016 Thanks for your help. Problem solved. Link to comment Share on other sites More sharing options...
BillK01 0 Posted April 21, 2016 Share Posted April 21, 2016 I am having the exact same problem as the original poster. Can anyone help me please? Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted April 21, 2016 Administrators Share Posted April 21, 2016 I am having the exact same problem as the original poster. Can anyone help me please?What issue are you having? It must be something different as the OP's issue was caused by a problem with the my.eset.com portal which was already fixed then. Link to comment Share on other sites More sharing options...
BillK01 0 Posted April 22, 2016 Share Posted April 22, 2016 Hi Marcos. metallar worked it out for me via private messaging. The issue was my laptop name had an apostrophe in it. He removed the apostrophe and all is well now. Thank you. Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted April 22, 2016 ESET Staff Share Posted April 22, 2016 We're working on this issue, fix will be available in next few days... regards peter Link to comment Share on other sites More sharing options...
manducool 0 Posted May 21, 2016 Share Posted May 21, 2016 How do I send you a pm with my details as I cannot remove my phantom account and access my admin and normal account? Link to comment Share on other sites More sharing options...
Maxtar456 0 Posted May 26, 2016 Share Posted May 26, 2016 Hi, I cannot see my device on the website... how do I do ? Thx Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted May 27, 2016 ESET Staff Share Posted May 27, 2016 H maxtar, send me a pm with your email address registered within my.eset.com and device name. thx regards peter Link to comment Share on other sites More sharing options...
JuliusW 0 Posted May 22, 2017 Share Posted May 22, 2017 On 2016/04/11 at 11:51 PM, Marcos said: Please drop me a pm with your registration email address to the my.eset.com portal included. Hi, I also have a problem with my Anti theft Optimization. How can I go about fixing it? Link to comment Share on other sites More sharing options...
JuliusW 0 Posted May 24, 2017 Share Posted May 24, 2017 Hi, As per my note above could somebody please assist me with the problem as above. Link to comment Share on other sites More sharing options...
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