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Unable to Ping ESET Remote Admin 6


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Everything is working fine with ESET, except for the issue that I cannot ping the ip address of the server. I believe this has something to do with the firewall on the linux appliance provided by ESET. Anyone know how I can allow this or remove it. 


I cannot ping from multiple locations both on and off the subnet ESET is on.







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  • ESET Staff

Appliance uses iptables firewall and its configuration is loaded from file /root/firewall.sh. Use text editor from root console to edit this file, i.e.:

nano /root/firewall.sh

and add this line:

iptables -A INPUT -p icmp --icmp-type echo-request -j ACCEPT

just before firewall-port.sh is called. After changes are saved, either run script /root/firewall.sh or restart whole system.

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  • ESET Staff

It appears this has wiped out my firewall config and now I cannot access my web interface. Any suggestions?


Access root console and provide us with content of firewall.sh file. This line should have no impact on other ports configuration.

you may also try to restart firewall using service iptables restart and check whether it helped.

Have you tried to restore original firewall.sh file and restarting machine? What is your appliance version?

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  • 7 months later...
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