21jags 0 Posted April 4, 2016 Share Posted April 4, 2016 Hi We have customer with 400 user want to unistall ESET endpoint security ver 6.2. He had uninstalled ERA. Now when he try to unistall ESET manually from single system,system ask for restart and after restart system stuck on window logon screen.Then we have to restart again with "last good configuration". In some case they have to recover/format window system. Check with ESET unistaller tool still facing same problem. kindly help and let us know which logs are required. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 4, 2016 ESET Staff Share Posted April 4, 2016 Hi @21jags, He wants to uninstall in the 400 terminals or just 1? [case of 400 uninstall] Install ERAv6 again and configure, later process the uninstall option using ERA (which is the last thing to uninstall when you done with the client). First the product, later the agent. [single case] Uninstall Agent, uninstall product. Be careful when use the ESET Uninstaller. Link to comment Share on other sites More sharing options...
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