Amel 0 Posted April 3, 2016 Share Posted April 3, 2016 I am installing Eset Mail security v 6, it report the error "error downloading update file download interrupted" known that the internet is stable and the product is activated already Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted April 4, 2016 Administrators Share Posted April 4, 2016 This error shouldn't occur during installation but during update. Can you confirm that you've installed EMSX v6 successfully but are unable to update it? Link to comment Share on other sites More sharing options...
Amel 0 Posted April 4, 2016 Author Share Posted April 4, 2016 yes the installation and activation ended successfully ..consider that the server update from external mirror .. and unable to download update directly Link to comment Share on other sites More sharing options...
rivervaild 0 Posted April 4, 2016 Share Posted April 4, 2016 that could show an error Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted April 4, 2016 Administrators Share Posted April 4, 2016 Please create a Wireshark log from an unsuccessful update attempt. When done, compress it, upload it to a safe location and pm me the download link. What type of Internet connection does the server use? Is there a proxy or firewall between the server and the Internet? Link to comment Share on other sites More sharing options...
Amel 0 Posted April 5, 2016 Author Share Posted April 5, 2016 unfortunately we can not take log for security policy ... And there is no problem regarding the firewall because version 5 clients update normally ..and proxy server setting is OK .. Link to comment Share on other sites More sharing options...
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