comunic 4 Posted March 30, 2016 Share Posted March 30, 2016 Hi all, i am currently upgrading all my clients servers running EFSW v4.5.xx to v6.3, and i have so much troubles... Uninstallation of v4.5.xx on windows server 2008 R2 x64 always fails (about 10 times, on different servers, brand, physical or virtual...): the uninstaller starts and bloc on "drivers uninstallation" phase. and after it's a big deal to success ! i have to stop all the msi process, hard reboot the server, execute the esetuninstall.exe /nosafemode, reboot cleanly and after that, i can install, the news version ! it's a nightmare i have dozens of server to migrate, please someone help ! Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted March 30, 2016 ESET Staff Share Posted March 30, 2016 Hi, What ERA are you using? The Uninstall you try 10 times was a task or a manual one? do you try an Uninstall collecting data to analyze what is happen? Link to comment Share on other sites More sharing options...
comunic 4 Posted March 31, 2016 Author Share Posted March 31, 2016 hi, thanks for reply i am running the latest 6.3 era, but i don't use it to push install the clients update. the 10 times was on 10 different servers ! i try to manually uninstall v4.5. how can i uninstall collecting datas ? Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted March 31, 2016 ESET Staff Share Posted March 31, 2016 (edited) Hi, Well the ESET File Security is an .msi file so the command lines should work... https://msdn.microsoft.com/en-us/library/windows/desktop/aa372024%28v=vs.85%29.aspx .msi /lvx* uninstall.log Also, usually ESET Support (and ESET guys here) ask for ESET Log Collector data (hxxp://support.eset.com/kb3466/?viewlocale=en_US). Questions: do you try to contact your country ESET distributor for support? Do test to install an Agent and send the uninstall task (first disabling EFSW self-defense)? Edited March 31, 2016 by Gonzalo Alvarez Link to comment Share on other sites More sharing options...
comunic 4 Posted April 2, 2016 Author Share Posted April 2, 2016 hi ! thank you again for your reply and help ! finally this process works : - disabling self defence - reboot server - uninstall manually (process take a long long time to uninstall network drivers) - reboot server - manually or push install the 6.3 ! Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 2, 2016 ESET Staff Share Posted April 2, 2016 Thanks for sharing the solution! Link to comment Share on other sites More sharing options...
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