Protocol filtering not functional

[ymcaswo 0]

Hi,

 

We're using EEA 6.3.2016.0, and when "Protocol filtering not functional" appears on the Problematic computers list, I've been uninstalling and reinstalling, which is usually successful, but sometimes inconvenient. Is there a simpler resolution to this warning?

 

Thanks!

[Marcos 5,074]

What operating system do you use? Also run the following commands from a command prompt started with administrator rights and provide the output:

sc query epfwwfpr

sc qc epfwwfpr

 

Enclose the ouput from LoadOrder as well (https://technet.microsoft.com/en-us/sysinternals/loadorder.aspx).

[ymcaswo 0]

Hi,

 

This one's Windows 7 Pro 64 bit. The output is below.

 

Thanks!

 

 

C:\Windows\system32>sc query epfwwfpr

[sC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.

 

C:\Windows\system32>sc qc epfwwfpr

[sC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

 

Boot WdfLoadGroup n/a* Wdf01000 @%SystemRoot%\system32\drivers\Wdf01000.sys,-1000

Boot Boot Bus Extender 1 ACPI Microsoft ACPI Driver

Boot Boot Bus Extender 2 msisadrv

Boot Boot Bus Extender 3 pci PCI Bus Driver

Boot Boot Bus Extender 6 vdrvroot Microsoft Virtual Drive Enumerator Driver

Boot Boot Bus Extender 7 iusb3hcs Intel® USB 3.0 Host Controller Switch Driver

Boot Boot Bus Extender n/a* partmgr @%SystemRoot%\system32\drivers\partmgr.sys,-100

Boot System Bus Extender 9 volmgr Volume Manager Driver

Boot System Bus Extender 10 volmgrx @%SystemRoot%\system32\drivers\volmgrx.sys,-100

Boot System Bus Extender n/a* mountmgr @%SystemRoot%\system32\drivers\mountmgr.sys,-100

Boot SCSI Miniport 25 iaStor Intel AHCI Controller

Boot SCSI miniport n/a* amdxata

Boot FSFilter Infrastructure 1 FltMgr @%SystemRoot%\system32\drivers\fltmgr.sys,-10001

Boot FSFilter Bottom n/a* FileInfo @%SystemRoot%\system32\drivers\fileinfo.sys,-100

Boot Filter 1 CLFS @%SystemRoot%\system32\clfs.sys,-100

Boot Base 1 KSecDD

Boot Base 2 CNG

Boot Base n/a* pcw Performance Counters for Windows Driver

Boot File System n/a* Fs_Rec

Boot NDIS Wrapper n/a* NDIS @%SystemRoot%\system32\drivers\ndis.sys,-200

Boot Cryptography 2 KSecPkg

Boot PNP_TDI 3 Tcpip @%SystemRoot%\system32\tcpipcfg.dll,-50003

Boot n/a* n/a* Disk Disk Driver

Boot PnP Filter* 5* fvevol @%SystemRoot%\system32\drivers\fvevol.sys,-100

Boot n/a* n/a* hwpolicy @%systemroot%\system32\drivers\hwpolicy.sys,-101

Boot Network* n/a* Mup @%systemroot%\system32\drivers\mup.sys,-101

Boot PnP Filter* 2* rdyboost ReadyBoost

Boot n/a* n/a* spldr Security Processor Loader Driver

Boot n/a* n/a* volsnap Storage volumes

System SCSI CDROM Class 3 cdrom CD-ROM Driver

System Base 1 Null

System Base 2 Beep Beep

System Base 23 ehdrv ehdrv

System Video Save 1 VgaSave

System Video Save n/a* RDPCDD @%systemroot%\system32\DRIVERS\RDPCDD.sys,-100

System Video Save n/a* RDPENCDD @%systemroot%\system32\drivers\RDPENCDD.sys,-101

System Video Save n/a* RDPREFMP @%systemroot%\system32\drivers\RdpRefMp.sys,-101

System File system n/a* Msfs

System File system n/a* Npfs

System PNP_TDI 4 tdx @%SystemRoot%\system32\tcpipcfg.dll,-50004

System PNP_TDI n/a* AFD @%systemroot%\system32\drivers\afd.sys,-1000

System PNP_TDI n/a* NetBT @%SystemRoot%\system32\drivers\netbt.sys,-2

System NDIS 16 WfpLwf WFP Lightweight Filter

System NDIS 18 Psched @%SystemRoot%\System32\drivers\pacer.sys,-101

System NDIS 23 vpcnfltr Virtual PC Network Filter Driver

System NDIS 25 vwififlt Virtual WiFi Filter Driver

System NetBIOSGroup 2 NetBIOS NetBIOS Interface

System n/a* n/a* blbdrive

System Network* n/a* DfsC @%systemroot%\system32\drivers\dfsc.sys,-101

System n/a* n/a* discache @%systemroot%\system32\drivers\discache.sys,-102

System n/a* n/a* mssmbios Microsoft System Management BIOS Driver

System n/a* n/a* nsiproxy @%SystemRoot%\system32\drivers\nsiproxy.sys,-2

System Network* 4* rdbss @%systemroot%\system32\wkssvc.dll,-1000

System n/a* n/a* TermDD Terminal Device Driver

System n/a* n/a* vpcvmm @%SystemRoot%\system32\drivers\vpcvmm.sys,-100

System n/a* n/a* Wanarpv6 @%systemroot%\system32\rascfg.dll,-32012

Automatic FSFilter Virtualization n/a* luafv @%systemroot%\system32\drivers\luafv.sys,-100

Automatic COM Infrastructure n/a* DcomLaunch @oleres.dll,-5012

Automatic COM Infrastructure n/a* RpcEptMapper @%windir%\system32\RpcEpMap.dll,-1001

Automatic COM Infrastructure n/a* RpcSs @oleres.dll,-5010

Automatic Event Log n/a* eventlog @%SystemRoot%\system32\wevtsvc.dll,-200

Automatic AudioGroup n/a* AudioEndpointBuilder @%SystemRoot%\system32\audiosrv.dll,-204

Automatic AudioGroup n/a* AudioSrv @%SystemRoot%\system32\audiosrv.dll,-200

Automatic AudioGroup n/a* FontCache @%systemroot%\system32\FntCache.dll,-100

Automatic ProfSvc_Group n/a* gpsvc @gpapi.dll,-112

Automatic profsvc_group n/a* ProfSvc @%systemroot%\system32\profsvc.dll,-300

Automatic ProfSvc_Group n/a* SENS @%SystemRoot%\system32\Sens.dll,-200

Automatic ProfSvc_Group n/a* Themes @%SystemRoot%\System32\themeservice.dll,-8192

Automatic UIGroup n/a* UxSms @%SystemRoot%\system32\dwm.exe,-2000

Automatic MS_WindowsLocalValidation n/a* SamSs @%SystemRoot%\system32\samsrv.dll,-1

Automatic PlugPlay n/a* PlugPlay @%SystemRoot%\system32\umpnpmgr.dll,-100

Automatic Plugplay n/a* Power @%SystemRoot%\system32\umpo.dll,-100

Automatic NDIS 14 rspndr Link-Layer Topology Discovery Responder

Automatic NDIS 15 lltdio Link-Layer Topology Discovery Mapper I/O Driver

Automatic TDI n/a* Dhcp @%SystemRoot%\system32\dhcpcore.dll,-100

Automatic TDI n/a* Dnscache @%SystemRoot%\System32\dnsapi.dll,-101

Automatic TDI n/a* lmhosts @%SystemRoot%\system32\lmhsvc.dll,-101

Automatic TDI n/a* Wlansvc @%SystemRoot%\System32\wlansvc.dll,-257

Automatic ShellSvcGroup n/a* ShellHWDetection @%SystemRoot%\System32\shsvcs.dll,-12288

Automatic SchedulerGroup n/a* Schedule @%SystemRoot%\system32\schedsvc.dll,-100

Automatic SpoolerGroup n/a* Spooler @%systemroot%\system32\spoolsv.exe,-1

Automatic NetworkProvider n/a* BFE @%SystemRoot%\system32\bfe.dll,-1001

Automatic NetworkProvider n/a* LanmanWorkstation @%systemroot%\system32\wkssvc.dll,-100

Automatic NetworkProvider n/a* MpsSvc @%SystemRoot%\system32\FirewallAPI.dll,-23090

Automatic MS_WindowsRemoteValidation n/a* Netlogon @%SystemRoot%\System32\netlogon.dll,-102

Automatic n/a* n/a* AdobeARMservice Adobe Acrobat Update Service

Automatic n/a* n/a* AERTFilters Andrea RT Filters Service

Automatic n/a* n/a* BITS @%SystemRoot%\system32\qmgr.dll,-1000

Automatic n/a* n/a* clr_optimization_v4.0.30319_32 Microsoft .NET Framework NGEN v4.0.30319_X86

Automatic n/a* n/a* clr_optimization_v4.0.30319_64 Microsoft .NET Framework NGEN v4.0.30319_X64

Automatic n/a* n/a* CryptSvc @%SystemRoot%\system32\cryptsvc.dll,-1001

Automatic n/a* n/a* DiagTrack @%SystemRoot%\system32\UtcResources.dll,-3001

Automatic n/a* n/a* DPS @%systemroot%\system32\dps.dll,-500

Automatic n/a* n/a* ekrn ESET Service

Automatic n/a* n/a* EraAgentSvc ESET Remote Administrator Agent

Automatic n/a* n/a* EventSystem @comres.dll,-2450

Automatic n/a* n/a* FDResPub @%systemroot%\system32\fdrespub.dll,-100

Automatic n/a* n/a* gupdate Google Update Service (gupdate)

Automatic n/a* n/a* IAStorDataMgrSvc Intel® Rapid Storage Technology

Automatic n/a* n/a* Intel® Capability Licensing Service Interface Intel® Capability Licensing Service Interface

Automatic n/a* n/a* iphlpsvc @%SystemRoot%\system32\iphlpsvc.dll,-500

Automatic n/a* n/a* LanmanServer @%systemroot%\system32\srvsvc.dll,-100

Automatic n/a* n/a* LMS Intel® Management and Security Application Local Management Service

Automatic n/a* n/a* MBAMScheduler

Automatic n/a* n/a* MBAMService

Automatic n/a* n/a* MDM Machine Debug Manager

Automatic n/a* n/a* MMCSS @%systemroot%\system32\mmcss.dll,-100

Automatic n/a* n/a* NlaSvc @%SystemRoot%\System32\nlasvc.dll,-1

Automatic n/a* n/a* NOBU Dell DataSafe Online

Automatic n/a* n/a* nsi @%SystemRoot%\system32\nsisvc.dll,-200

Automatic n/a* n/a* PcaSvc @%SystemRoot%\system32\pcasvc.dll,-1

Automatic n/a* n/a* PEAUTH PEAUTH

Automatic n/a* n/a* SCCommService MEEClientService

Automatic n/a* n/a* SftService SoftThinks Agent Service

Automatic n/a* n/a* sppsvc @%SystemRoot%\system32\sppsvc.exe,-101

Automatic n/a* n/a* stisvc @%SystemRoot%\system32\wiaservc.dll,-9

Automatic n/a* n/a* SysMain @%SystemRoot%\system32\sysmain.dll,-1000

Automatic n/a* n/a* tcpipreg TCP/IP Registry Compatibility

Automatic n/a* n/a* TeamViewer8 TeamViewer 8

Automatic n/a* n/a* TrkWks @%SystemRoot%\system32\trkwks.dll,-1

Automatic n/a* n/a* tvnserver TightVNC Server

Automatic n/a* n/a* UNS Intel® Management and Security Application User Notification Service

Automatic n/a* n/a* WinDefend @%ProgramFiles%\Windows Defender\MsMpRes.dll,-103

Automatic n/a* n/a* Winmgmt @%Systemroot%\system32\wbem\wmisvc.dll,-205

Automatic n/a* n/a* wlidsvc Windows Live ID Sign-in Assistant

Automatic n/a* n/a* wscsvc @%SystemRoot%\System32\wscsvc.dll,-200

Automatic n/a* n/a* WSearch @%systemroot%\system32\SearchIndexer.exe,-103

Automatic n/a* n/a* wuauserv @%systemroot%\system32\wuaueng.dll,-105

Automatic n/a* n/a* ZAtheros Wlan Agent ZAtheros Wlan Agent

[tony.mckee 0]

same issue, same OS.  will do reinstall for now...

[Marcos 5,074]

Epfwwfpr does not seem to be installed for some reason. Did you install EEA with all features selected or you deselected Web protection during install? I'd suggest installing EEA from scratch so that the epfwwfpr driver is reinstalled.