Smart Security blocks MS Outlook after recent update

[theojt 0]

On 3/26/2016 my MS Outlook stopped being able to connect to its servers, completely blocking me from receiving any emails.  Adobe Cloud services websites are also blocked. If I Disable the Eset firewall it all works again.

 

I tried adding adobe.com to the exclusion list but that didn't work, and Outlook doesn't connect to a website so I'm not sure what to white-list there either.

 

No problems were occurring prior to the update.  The modules that Eset says were changed are: 

 

- Rapid Response Module 7727 (20160326)

- Advanced Antispam module 3443 (20160326)

 

 

[TomasP 316]

Hello, are you able to browse HTTPS websites?

Also, which version of the Internet protection module do you have?

[theojt 0]

Yes, I'm on this site with https.

 

The Internet Protection module is version: 1226.21 (20160329)

[Marcos 5,070]

I must have overlooked that you wrote that temporarily disabling the firewall helps. In such case, open the Firewall troubleshooting wizard to get a list of recently blocked communications and click Unblock next to the desired one. Do you use automatic firewall mode and have no custom rules created?

[theojt 0]

Hi,

 

Thank you!  The troubleshooter did indeed provide the answer.

[Marcos 5,070]

Please supply me with the output from ESET Log Collector so that I can check what firewall rule was created to allow the communication.

[theojt 0]

Sent you a PM - my log files (zipped) are larger than the allowed uploads - do you have an alternative way to get them to you?