scgt1 1 Posted March 19, 2016 Share Posted March 19, 2016 I just reloaded my pc with a fresh reformat. So I'm setting things up. When I logged into Anti-Theft there were two instances of this pc listed. The second had a 1 after it. So I deleted the one with the 1 since my pc isn't named that. Well it has been running the test now for over 45 minutes. I've refreshed and it still states test is still running. I initially purchased a 3 pc 1 year Smart Security and have only installed to this pc. Hopefully it didn't take this second install away from one of the 2 remaining pc installs. I also don't see the ghost account when I look at Drive security settings. I hope it didn't make this fresh install the pc with the 1 at the end and I didn't just screw everything up. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,716 Posted March 19, 2016 Administrators Share Posted March 19, 2016 Please pm me the email address you used for registering your account at my.eset.com. Link to comment Share on other sites More sharing options...
NeoBeum 0 Posted September 19, 2016 Share Posted September 19, 2016 I have this problem too Link to comment Share on other sites More sharing options...
Mark Thelwell 0 Posted July 28, 2017 Share Posted July 28, 2017 I have a similar problem... my anti theft test has been running for almost 24 hours (despite restarting the PC several times. Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted August 16, 2017 ESET Staff Share Posted August 16, 2017 this problem occasionally occurs, when you didn't accept test request in popup window on device that should test run on... pm me yours emails registered within my.eset.com and affected device name... Link to comment Share on other sites More sharing options...
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