Nightspear 0 Posted March 18, 2016 Posted March 18, 2016 I have EFSW 6.0 installed on 4 svr2008r2 servers with licenses that are ready to be renewed. I have renewed my licenses with Eset and 3/4 have activated\update successfully. The last server (primary DC) will not activate. ELA states that I have 4/5 active seats as expected. I synced the license in ERA 6 before pushing it to all servers which reports that the DC failed to activate with trace message "Task failed in the security product." I try to activate the EFSW via entering the license key into the program itself and I receive error stating that the activation server cannot be reached and to check network connectivity and try again or there is a server error try again later, Error code ECP.4099. I have internet access and can access eset.com, google.com, purple.com, and etc. without a problem. I am updating to EFSW 6.3 this weekend and hope this solves my problem. However, I would like your thoughts on the activation issue before contacting support. Thanks
ESET Staff Gonzalo Alvarez 66 Posted March 18, 2016 ESET Staff Posted March 18, 2016 Hi @Nightspear, Try this KB hxxp://support.eset.com/kb2434/?locale=en_US and also this for destination server when activate hxxp://support.eset.com/kb332/#services
Administrators Marcos 5,450 Posted March 19, 2016 Administrators Posted March 19, 2016 Does the xml at https://edf.eset.com/edf open in a browser on that computer?
Nightspear 0 Posted March 21, 2016 Author Posted March 21, 2016 OK updated to EFSW6.3 did not help. @Gonzalo I have been to both links neither helped. However the Second did allow me to confirm all servers up and running due to being able to ping them @Marcos Yes I get the xml code in IE on the server <?xml version="1.0" encoding="UTF-8"?> -<ecp:message xmlns:ecp="hxxp://www.eset.com/2012/02/ecp"> -<ecp:response> <code>20101001</code> <message>Unsupported Content-type: unknown</message> </ecp:response> </ecp:message>
ESET Staff Gonzalo Alvarez 66 Posted March 21, 2016 ESET Staff Posted March 21, 2016 Well, I'm out of ideas..
Administrators Marcos 5,450 Posted March 22, 2016 Administrators Posted March 22, 2016 Nightspear, I'll provide you with further instructions for troubleshooting the activation issue via a pm momentarily.
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