chec23 0 Posted March 18, 2016 Share Posted March 18, 2016 Im afraid of have a virus and i purchase NOD32. Finishing the installation several problems show off Link to post Share on other sites
ESET Staff Gonzalo Alvarez 65 Posted March 19, 2016 ESET Staff Share Posted March 19, 2016 Hi @chec23, Can or not be a virus (malware)... Please use the SysInspector tool to generate a log, upload to safe location or cloud and give us the link. Link to post Share on other sites
ESET Insiders toxinon12345 32 Posted March 19, 2016 ESET Insiders Share Posted March 19, 2016 Esto es similar a un problema con ekrn.exe o con los módulos del programa... Realizó una nueva/fresca instalación? Link to post Share on other sites
Administrators Marcos 3,622 Posted March 19, 2016 Administrators Share Posted March 19, 2016 Try the following: - disable self-defense and restart the computer (or delete C:\Windows\System32\drivers\ehdrv.sys in safe mode) - run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/) - install v9 from scratch. Link to post Share on other sites
Supersnake 4 Posted March 22, 2016 Share Posted March 22, 2016 (edited) Try the following: - disable self-defense and restart the computer (or delete C:\Windows\System32\drivers\ehdrv.sys in safe mode) - run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/) - install v9 from scratch. At the present time that link is not working (404 Error) You can find the ESET AV Remover tool at these links: English: hxxp://support.eset.com/kb146/?locale=en_US Español: hxxp://support.eset.com/kb146/?locale=en_US&viewlocale=es_ES Edited March 23, 2016 by Marcos Link to post Share on other sites
Most Valued Members planet 230 Posted March 23, 2016 Most Valued Members Share Posted March 23, 2016 (edited) Try the following: - run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/) At the present time that link is not working (404 Error) There is an accidental bracket in that url which causes the 404 Error. The link should be hxxp://support.eset.com/kb2289/, where you can download the dedicated ESET Uninstall tool. Español: hxxp://support.eset.com/kb2289/?viewlocale=es_ES Edited March 23, 2016 by planet Link to post Share on other sites
Administrators Marcos 3,622 Posted March 23, 2016 Administrators Share Posted March 23, 2016 Thanks for the heads-up, I've corrected the link. Link to post Share on other sites
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