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Posted

Im afraid of have a virus and i purchase NOD32.

Finishing the installation several problems show off

post-11526-0-80727800-1458324177_thumb.jpg

  • ESET Staff
Posted

Hi @chec23,

 

Can or not be a virus (malware)...

 

Please use the SysInspector tool to generate a log, upload to safe location or cloud

and give us the link.

  • ESET Insiders
Posted

Esto es similar a un problema con ekrn.exe o con los módulos del programa... Realizó una nueva/fresca instalación?

  • Administrators
Posted

Try the following:

- disable self-defense and restart the computer (or delete C:\Windows\System32\drivers\ehdrv.sys in safe mode)

- run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/)

- install v9 from scratch.

Posted (edited)

Try the following:

- disable self-defense and restart the computer (or delete C:\Windows\System32\drivers\ehdrv.sys in safe mode)

- run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/)

- install v9 from scratch.

At the present time that link is not working (404 Error)

 

You can find the ESET AV Remover tool at these links:

English:  hxxp://support.eset.com/kb146/?locale=en_US

Español: hxxp://support.eset.com/kb146/?locale=en_US&viewlocale=es_ES

Edited by Marcos
  • Most Valued Members
Posted (edited)

Try the following:

- run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/)

At the present time that link is not working (404 Error)

 

There is an accidental bracket in that url which causes the 404 Error. The link should be hxxp://support.eset.com/kb2289/, where you can download the dedicated ESET Uninstall tool.

Español: hxxp://support.eset.com/kb2289/?viewlocale=es_ES

Edited by planet
  • Administrators
Posted

Thanks for the heads-up, I've corrected the link.

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