Help with this, please. I'm new in NOD32

[chec23 0]

Im afraid of have a virus and i purchase NOD32.

Finishing the installation several problems show off

[Gonzalo Alvarez 66]

Hi @chec23,

 

Can or not be a virus (malware)...

 

Please use the SysInspector tool to generate a log, upload to safe location or cloud

and give us the link.

[toxinon12345 32]

Esto es similar a un problema con ekrn.exe o con los módulos del programa... Realizó una nueva/fresca instalación?

[Marcos 5,451]

Try the following:

- disable self-defense and restart the computer (or delete C:\Windows\System32\drivers\ehdrv.sys in safe mode)

- run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/)

- install v9 from scratch.

[Supersnake 4]

Try the following:

- disable self-defense and restart the computer (or delete C:\Windows\System32\drivers\ehdrv.sys in safe mode)

- run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/)

- install v9 from scratch.

At the present time that link is not working (404 Error)

 

You can find the ESET AV Remover tool at these links:

English:  hxxp://support.eset.com/kb146/?locale=en_US

Español: hxxp://support.eset.com/kb146/?locale=en_US&viewlocale=es_ES

Edited March 23, 2016 by Marcos

[planet 232]

Try the following:

- run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/)

At the present time that link is not working (404 Error)

 

There is an accidental bracket in that url which causes the 404 Error. The link should be hxxp://support.eset.com/kb2289/, where you can download the dedicated ESET Uninstall tool.

Español: hxxp://support.eset.com/kb2289/?viewlocale=es_ES

Edited March 23, 2016 by planet

[Marcos 5,451]

Thanks for the heads-up, I've corrected the link.