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beancounter

Installing ESET Smart Security on a new win10 laptop

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I just replaced an aging laptop running Win7 with a new machine running Win10. After firing it up I did a live install of ESET Smart Security without any problems and activated it OK. Rather foolishly I failed to notice that Mcafee was already installed and, when I rebooted the laptop ESET and Mcafee together indulged in a death struggle that made the laptop unusable.  

 

While I realised I should have checked first, it would have been really helpful if the ESET installer had warned of the presence of a competing product before the install.

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Anyway it looks like the live installer needs a bit more work. Someone from ESET care to comment?

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What McAfee product and version do you have installed? Do you have a 32-bit or 64-bit version of Windows 10?

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beancounter, I think what you are after would be a good thing to add to  https://forum.eset.com/topic/51-future-changes-to-eset-smart-security/page-28 .

 

I do not know if ESS forewarns users at installation time of existing A/V ware. I know the online ESET scanner does notify you of existing A/V ware prior to its scan.

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What McAfee product and version do you have installed? Do you have a 32-bit or 64-bit version of Windows 10?

 

It is 64 bit and the McAfee product was uninstalled,

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OK. I went back to the store that sold the laptop to me. The Mcafee version is 14.0.1122. The lockup only occurred after I rebooted with an active WiFi connection. I could only get in to uninstall Mcafee after disabling the WiFi connection.

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Apparently Intel now owns Mcafee and are insisting it gets preinstalled on all new PCs 

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