Kasun K 0 Posted March 16, 2016 Share Posted March 16, 2016 (edited) Regarding an issue of ESS today I try to contact ESET customer care and send a support request through the help and support section of ESS 9,but soon after they reply me saying Invalid Ticket Number "Your email request does not contain a valid ticket number. If you already have a support request open with ESET Customer Service, please use the "Reply" function to respond to any email received from our Customer Service Representative." Then I try the second time but result is same. My license perfectly valid for another 06 months and this is the first time I had an issue regarding customer care like this.Can anyone help please Edited March 16, 2016 by Kasun K Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted March 16, 2016 Administrators Share Posted March 16, 2016 What distributor did you purchase the ESET license from? Link to comment Share on other sites More sharing options...
Kasun K 0 Posted March 16, 2016 Author Share Posted March 16, 2016 What distributor did you purchase the ESET license from? A boxed version of ESS from a local authorized distributor (Sri Lanka) Link to comment Share on other sites More sharing options...
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