jbemp 0 Posted March 14, 2016 Share Posted March 14, 2016 I have just started installing ERA 6.3 on pcs and they show up in the Lost And Found (As expected) I then move them to the correct groups and the install that is set on the groups runs and Antivirus is installed. But only problem is the Clients still show as status: unmanaged. I have rebooted the pcs multiple times but still nothing. I have attached a pic of what I am seeing. The Status has the open circle instead of the green check mark and the last connected is blank. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,250 Posted March 14, 2016 Administrators Share Posted March 14, 2016 Check the agent trace log as well as status.html on the clients for possible errors. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted March 15, 2016 ESET Staff Share Posted March 15, 2016 Could you please specify you SERVER configuration - platform, database type? Does restarting ERA service makes any difference? Have you been recently doing any ERA database or machine reverts? When you open client details view, are there any missing fields? Does this happens for all clients or only specific set? Affected clients are standard AGENT installation or they are virtual machines protected by EVS/VirtualAgentHost? Could you check SERVER's trace.log for errors - especially database related errors? Problem is that for some reason there is no "Last connected" information for these clients and therefore they are marked as unmanaged. Link to comment Share on other sites More sharing options...
cdfosburg 0 Posted May 13, 2016 Share Posted May 13, 2016 I would like to chime in that I am seeing the same. Let me give you some information about my setup. I am running the ERA 6.3 Linux Virtual Appliance. Restarting the ERA server does not seem to resolve the issue. I have not restored the appliance to an earlier time. When I look at client details, I can see all information about the NICS, OS version etc. Clients are physical machines, not virtual. I am not sure how to check the logs on the virtual appliance. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted May 14, 2016 ESET Staff Share Posted May 14, 2016 I would like to chime in that I am seeing the same. Let me give you some information about my setup. I am running the ERA 6.3 Linux Virtual Appliance. Restarting the ERA server does not seem to resolve the issue. I have not restored the appliance to an earlier time. When I look at client details, I can see all information about the NICS, OS version etc. Clients are physical machines, not virtual. I am not sure how to check the logs on the virtual appliance. Does Webconsole show any last connection time for problematic clients on main clients view? Is there proper last connection time visible in client details? Computers are considered as managed in case there is no last connection information - so we must find your why it is missing. Could you please check SERVER's trace.log for errors? Link to comment Share on other sites More sharing options...
zvonex77 0 Posted July 18, 2016 Share Posted July 18, 2016 I have exactly the same problem, and it's a fresh install to server 2012 r2, and non of the clients ever checked in. Link to comment Share on other sites More sharing options...
ESET Insiders BDeep 7 Posted July 19, 2016 ESET Insiders Share Posted July 19, 2016 I had this issue. Try upgrading to ERA 6.4 and see if that resolves it. Link to comment Share on other sites More sharing options...
Recommended Posts