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ERA6 web console login failed

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My customer has been using ERA6 for a long time, however he is not able to login web console suddenly. The error message was "Login failed:Connection has failed with state "Not connected"". ESET Remote Administrator server service, SQL server service and Aphach Tomcat service all started, tried reset web console login password, but problem still present. Server trace log is attached. Please help. Thankstrace log.txt



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