jinlei801011 2 Posted March 14, 2016 Share Posted March 14, 2016 My customer has been using ERA6 for a long time, however he is not able to login web console suddenly. The error message was "Login failed:Connection has failed with state "Not connected"". ESET Remote Administrator server service, SQL server service and Aphach Tomcat service all started, tried reset web console login password, but problem still present. Server trace log is attached. Please help. Thankstrace log.txt Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted March 14, 2016 ESET Staff Share Posted March 14, 2016 Please check steps described in related KB article Link to comment Share on other sites More sharing options...
jinlei801011 2 Posted March 15, 2016 Author Share Posted March 15, 2016 Please check steps described in related KB article Thanks Martin, issue solved after reset SQL user login pwd Link to comment Share on other sites More sharing options...
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