shaik 1 Posted March 14, 2016 Share Posted March 14, 2016 Dear Support, I am having approximately 300 Mac machines needs eset, i am trying to install the agent remotely with all the required remote sharing enabled on mac as shown in knowledge base but the task fails. If i use the live agent installer method and install the agent first then i am able to push the antivirus. Please advise troubleshooting method to control the process remotely. thanks shaik Link to comment Share on other sites More sharing options...
Solution avielc 54 Posted March 14, 2016 Solution Share Posted March 14, 2016 Hi Shaik, From my past experience you may want to analyze the error. from the computer where the Remote administrator is installed do the following for every failed MAC (may sound a lot, but it's necessary just like adding remote login option) 1. ping and ping -a to the mac - failure means you need to define DNS (that's what i did and it helped) 2. ssh to the machine - just see if you get a popup for credentials. it means SSH works (I ran into an issue once where it didn't, had to reinstall openssh-server there.) 3. administrator user login. - from what i saw passing domain credentials doesn't always work, you'll need to use a local admin account. Good luck Link to comment Share on other sites More sharing options...
shaik 1 Posted March 17, 2016 Author Share Posted March 17, 2016 thanks Link to comment Share on other sites More sharing options...
Recommended Posts