Jump to content

ESET Endpoint Security - problem enabling Web Access Protection


Recommended Posts

Posted

Using ESET Endpoint version 6.2.x  -  all of a sudden the Anti-phishing protection had a red notification that is was non-functional and it showed the attached screen fro the Web/email tab.  I cannot get the Web access protection to enable . I have tried a repair on this version 6.2 and upgrading to 6.3 and it did not help.  I did not use the installer with AV remover when I upgraded to 6.3.

 

Any suggestions?

 

Thank you!

  

post-5107-0-41308200-1457909550_thumb.jpg

  • ESET Staff
Posted (edited)

Hello, here is couple of questions, that should help us better understand the problem:

  • How is your policy from ESET Remote Administrator set? (do you manage your product from ESET Remote Administrator 6?)
  • Can you please let us know, what is the state of the setting "advanced settings (F5) => Web and email => Web access protection => Basic => Enable Web Access Protection
  • Can you revert your settings to defaults - is this problem persistent after the revert?
  • If you run a command "sc query epfwwfp" what is the status?

Alternatively please send us log collector logs.

Edited by MichalJ
Posted (edited)

Hi --here are the answers:

 

-- Not using ERA --manage product locally

-- State of WAP is enabled --with blue check mark. Can toggle checkmark but makes no difference.

--Reverted settings to default prior to 6.2 repair and 6.3 upgrade. No difference

--Result of query - State=4=Running

--Ran Log collector --attached

collector_log.txt

Edited by sos4eset
  • 4 months later...
  • Administrators
Posted

This is caused by an incorrect value of HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Info\PackageFeatures. Could you confirm that you didn't modify ESET's registry values and didn't install an ESET crack when this happened?

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...