ESET Endpoint Security - problem enabling Web Access Protection

[sos4eset 1]

Using ESET Endpoint version 6.2.x  -  all of a sudden the Anti-phishing protection had a red notification that is was non-functional and it showed the attached screen fro the Web/email tab.  I cannot get the Web access protection to enable . I have tried a repair on this version 6.2 and upgrading to 6.3 and it did not help.  I did not use the installer with AV remover when I upgraded to 6.3.

 

Any suggestions?

 

Thank you!

  

[MichalJ 434]

Hello, here is couple of questions, that should help us better understand the problem:

• How is your policy from ESET Remote Administrator set? (do you manage your product from ESET Remote Administrator 6?)
• Can you please let us know, what is the state of the setting "advanced settings (F5) => Web and email => Web access protection => Basic => Enable Web Access Protection
• Can you revert your settings to defaults - is this problem persistent after the revert?
• If you run a command "sc query epfwwfp" what is the status?

Alternatively please send us log collector logs.

Edited March 14, 2016 by MichalJ

[sos4eset 1]

Hi --here are the answers:

 

-- Not using ERA --manage product locally

-- State of WAP is enabled --with blue check mark. Can toggle checkmark but makes no difference.

--Reverted settings to default prior to 6.2 repair and 6.3 upgrade. No difference

--Result of query - State=4=Running

--Ran Log collector --attached

collector_log.txt

Edited March 14, 2016 by sos4eset

[Marcos 5,462]

This is caused by an incorrect value of HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Info\PackageFeatures. Could you confirm that you didn't modify ESET's registry values and didn't install an ESET crack when this happened?