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ekrn.exe keeps crashing


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ekrn.exe keeps crashing every time NOD32 detects a virus/troja in e-mail.


After threat is found, crash follows.


I am using Windows 10 64bit (one day old clean install), latest Thunderbird (38.6.0) and latest NOD32 Antivirus (9.0.375.0).

Thunderbird is using IMAP.


Is there anything I can do to fix it?

What can be done, what are my options to get this working?

If I can provide any more info, just ask.


Thank you!


Here's the info from event log:

Faulting application name: ekrn.exe, version: 9.0.374.1, time stamp: 0x56cc5c2d
Faulting module name: unknown, version:, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000134287976b0
Faulting process id: 0x20ec
Faulting application start time: 0x01d1793dad4dcd94
Faulting application path: C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
Faulting module path: unknown
Report Id: dd09bb54-fde3-4a7d-8645-afd09d154bcf
Faulting package full name:
Faulting package-relative application ID:


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Please continue as follows:

- open the advanced ESET setup

- navigate to Tools -> Diagnostics

- change dump type to Full and click OK

- reproduce the crash

- compress the content of the C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics folder, upload the archive to a safe location and pm me the download link.

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OK, did that.

Please let me know when you have them so I can delete the files from server. Thank you!

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Any info about this issue?


What can be done to prevent ekrn.exe from crashing?

Or is it a bug in NOD32 that must be patched by ESET?

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