Remote Administrator Issues

[seqsupport 0]

We are deploying the Remote Administrator using the .mst route and I can get it to pull the correct information from the .mst but it wont communicate with the ERA server. Tracelog is below.

2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Local time is 2016-03-02 10:32:04
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: ProductLine: era
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: ProductVersion: 6.3.136.0
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: Locale: en_US
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: ProductInstanceID: aaa4eee6-ced5-4ffc-bf3d-ee32d28308b1
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: ProgramDataDirectory: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: ProductConfigurationDirectory: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Configuration\
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: ProgramLogsDirectory: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: TempDirectory: C:\Windows\TEMP\
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: ProgramLibraryDirectory: C:\Program Files\ESET\RemoteAdministrator\Agent\
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Modules\
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: InstallConfiguration: CrashDumpsDirectory: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps\
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Hardware Fingerprint: 0100165C-E8C4-F9C7-0F76-CA1971EB5596
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded ESET modules: 1=1060,2=1472,18=1434,40=1238B
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Used memory before loaded module libraries is 10120 KB
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Updates
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Updates (used 12 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Symbols
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Symbols (used 264 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Database
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Database (used 116 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Security
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Security (used 100 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Scheduler
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Scheduler (used 132 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Network
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Network (used 148 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Cleanup
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Cleanup (used 48 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library DataMiners
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library DataMiners (used 84 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library DynamicGroups
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library DynamicGroups (used 116 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Replication
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Replication (used 120 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Automation
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Automation (used 144 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library Policies
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library Policies (used 112 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library OSConnector
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library OSConnector (used 236 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library ESSConnector
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library ESSConnector (used 160 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library +EVSAConnector
2016-03-02 17:32:04 Warning: Kernel [Thread 2e4]: Module library +EVSAConnector was not loaded
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library +ESLCConnector
2016-03-02 17:32:04 Warning: Kernel [Thread 2e4]: Module library +ESLCConnector was not loaded
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library +ERAG1ClientConnector
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library +ERAG1ClientConnector (used 184 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library +MDMCoreConnector
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library +MDMCoreConnector (used 124 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library +VAHCoreConnector
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library +VAHCoreConnector (used 112 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library +ProxyConnector
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library +ProxyConnector (used 60 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loading module library +RDSensorConnector
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Loaded module library +RDSensorConnector (used 96 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Used memory before modules load and initialization is 12492 KB
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CUpdatesModule
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module CUpdatesModule (used 92 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CSymbolsModule
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module CSymbolsModule (used 964 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CDatabaseModule
2016-03-02 17:32:04 Information: CDatabaseModule [Thread 2e4]: Startup configuration builder builds successfully ...
2016-03-02 17:32:04 Information: CDatabaseModule [Thread 2e4]: Startup connection pool created ...
2016-03-02 17:32:04 Information: CDatabaseModule [Thread 2e4]: Builder rebuilds successfully ...
2016-03-02 17:32:04 Information: CDatabaseModule [Thread 2e4]: Connection pool recreated ...
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module CDatabaseModule (used 820 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CAgentSecurityModule
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module CAgentSecurityModule (used 76 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module SchedulerModule
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module SchedulerModule (used 56 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module NetworkModule
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module NetworkModule (used 0 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CCleanupModule
2016-03-02 17:32:04 Information: CCleanupModule [Thread 2e4]: Module initialized
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module CCleanupModule (used 0 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CDataMinersModule
2016-03-02 17:32:04 Information: CDataMinersModule [Thread 2e4]: DataMinerCompletionHandler: Starting completion handler worker thread
2016-03-02 17:32:04 Information: CDataMinersModule [Thread 2e4]: DataMinerCompletionHandler: Starting completion handler worker thread
2016-03-02 17:32:04 Information: CDataMinersModule [Thread 2e4]: CStatusLogDataMiner: Initializing local status log cache
2016-03-02 17:32:04 Information: CDataMinersModule [Thread 2e4]: CStatusLogDataMiner: Finished initialization of status log cache
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module CDataMinersModule (used 572 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CDynamicGroupsModule
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module CDynamicGroupsModule (used 8 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CReplicationModule
2016-03-02 17:32:04 Information: CReplicationModule [Thread 2e4]: CReplicationModuleBase: Starting module initialization
2016-03-02 17:32:04 Information: CReplicationModule [Thread 2e4]: CReplicationModuleBase: Initializing message processing
2016-03-02 17:32:04 Information: CReplicationModule [Thread 2e4]: CReplicationModuleBase: Module initialization done
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module CReplicationModule (used 8 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module AutomationModule
2016-03-02 17:32:04 Information: AutomationModule [Thread 2e4]: TaskResumeHandler: There are 0 pending task resume requests.
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module AutomationModule (used 8 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CPoliciesModule
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initialized module CPoliciesModule (used 4 KB)
2016-03-02 17:32:04 Information: Kernel [Thread 2e4]: Initializing module CSystemConnectorModule
2016-03-02 17:32:06 Information: CSystemConnectorModule [Thread 2e4]: Detected ESS/EES/EAV version at start is '6.3.2016.0'
2016-03-02 17:32:06 Information: CSystemConnectorModule [Thread 2e4]: No installed Rogue Detection Sensor version was detected at start
2016-03-02 17:32:06 Information: CSystemConnectorModule [Thread 2e4]: No installed proxy version was detected at start
2016-03-02 17:32:06 Information: CSystemConnectorModule [Thread 2e4]: No installed MDMCore version was detected at start
2016-03-02 17:32:06 Information: CSystemConnectorModule [Thread 2e4]: No installed VAHCore version was detected at start
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initialized module CSystemConnectorModule (used 2568 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initializing module CEssConnectorModule
2016-03-02 17:32:06 Information: CEssConnectorModule [Thread 2e4]: Product version 6.3.2016.0 matches pattern 6.0.2004.0
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initialized module CEssConnectorModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initializing module ERAG1ClientConnector
2016-03-02 17:32:06 Information: ERAG1ClientConnector [Thread 2e4]: <CONNECTOR_MODULE> Product for ERAG1ClientConnector not detected (version: 6.3.2016.0).
2016-03-02 17:32:06 Information: ERAG1ClientConnector [Thread 2e4]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initialized module ERAG1ClientConnector (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initializing module CMDMCoreConnectorModule
2016-03-02 17:32:06 Information: CMDMCoreConnectorModule [Thread 2e4]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initialized module CMDMCoreConnectorModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initializing module CVAHCoreConnectorModule
2016-03-02 17:32:06 Information: CVAHCoreConnectorModule [Thread 2e4]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initialized module CVAHCoreConnectorModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initializing module AgentToProxyConnectorModule
2016-03-02 17:32:06 Information: AgentToProxyConnectorModule [Thread 2e4]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initialized module AgentToProxyConnectorModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initializing module CRDSensorConnectorModule
2016-03-02 17:32:06 Information: CRDSensorConnectorModule [Thread 2e4]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Initialized module CRDSensorConnectorModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting crash dumps sending thread
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Used memory before modules start-up is 17792 KB
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CUpdatesModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CUpdatesModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CSymbolsModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CSymbolsModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CDatabaseModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CDatabaseModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 1328]: Initiating crash dumps sender for directory: "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps\"
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CAgentSecurityModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CAgentSecurityModule (used 60 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module SchedulerModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module SchedulerModule (used 36 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module NetworkModule
2016-03-02 17:32:06 Information: CAgentSecurityModule [Thread 1388]: Checking agent peer certificate expiration in 30 days
2016-03-02 17:32:06 Information: SchedulerModule [Thread 638]: Received message: RegisterSleepEvent
2016-03-02 17:32:06 Information: CAgentSecurityModule [Thread 1388]: Agent peer certificate with subject 'CN=Agent at *, OU=Tech, O="Edkey, Inc", L=Mesa, S=Arizona / USA' issued by 'CN=Server Certification Authority, OU=Tech, O="Edkey, Inc", L=Mesa, S=Arizona / USA' with serial number '011710a49bcf59445a8900df51c4a113bc01' is and will be valid in 30 days
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module NetworkModule (used 2412 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CCleanupModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CCleanupModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CDataMinersModule
2016-03-02 17:32:06 Information: SchedulerModule [Thread 638]: Received message: RegisterTimeEvent
2016-03-02 17:32:06 Information: CDataMinersModule [Thread e7c]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_PROBLEMSDETAILS_STATUS
2016-03-02 17:32:06 Information: CDataMinersModule [Thread e7c]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_PRODUCTS_STATUS
2016-03-02 17:32:06 Information: CDataMinersModule [Thread e7c]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_COMPUTER_STATUS
2016-03-02 17:32:06 Information: SchedulerModule [Thread 638]: Received message: RegisterTimeEvent
2016-03-02 17:32:06 Information: SchedulerModule [Thread 638]: Received message: RegisterTimeEvent
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CDataMinersModule (used 160 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CDynamicGroupsModule
2016-03-02 17:32:06 Information: SchedulerModule [Thread 638]: Received message: RegisterTimeEvent
2016-03-02 17:32:06 Information: CDynamicGroupsModule [Thread bf8]: Refreshing dynamic groups after replication
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CDynamicGroupsModule (used 84 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CReplicationModule
2016-03-02 17:32:06 Information: CReplicationModule [Thread 2e4]: CReplicationModuleBase: Starting module
2016-03-02 17:32:06 Information: CReplicationModule [Thread 2e4]: CStepProcessor: Starting
2016-03-02 17:32:06 Information: CReplicationModule [Thread 2e4]: CStepProcessor: Creating 1 worker threads
2016-03-02 17:32:06 Information: SchedulerModule [Thread 638]: Received message: RegisterSleepEvent
2016-03-02 17:32:06 Information: CReplicationModule [Thread 2e4]: CReplicationManager: Starting replication control messages processing
2016-03-02 17:32:06 Information: CReplicationModule [Thread 1210]: CStepProcessor: Starting worker thread 1210
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CReplicationModule (used 36 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module AutomationModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module AutomationModule (used 56 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CPoliciesModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CPoliciesModule (used 32 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CSystemConnectorModule
2016-03-02 17:32:06 Information: CSystemConnectorModule [Thread 113c]: Connecting to product
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CSystemConnectorModule (used 40 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CEssConnectorModule
2016-03-02 17:32:06 Information: CEssConnectorModule [Thread e58]: Connecting to product
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CEssConnectorModule (used 52 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module ERAG1ClientConnector
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module ERAG1ClientConnector (used 32 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CMDMCoreConnectorModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CMDMCoreConnectorModule (used 64 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CVAHCoreConnectorModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CVAHCoreConnectorModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module AgentToProxyConnectorModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module AgentToProxyConnectorModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Starting module CRDSensorConnectorModule
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Started module CRDSensorConnectorModule (used 0 KB)
2016-03-02 17:32:06 Information: Kernel [Thread 2e4]: Used memory after modules start-up is 20856 KB
2016-03-02 17:32:09 Error: CReplicationModule [Thread 1210]: CStepProcessor: Replication slave stopped replication during initialization with reason: UNKNOWN_ORIGIN
2016-03-02 17:32:09 Error: CReplicationModule [Thread 1210]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "10.10.1.32" port: 2222, remote_peer_type=3, remote_peer_id=3319d441-01ea-4039-ba89-0b78c4c7e907, remote_realm_id=)
2016-03-02 17:33:15 Error: CReplicationModule [Thread 9bc]: CReplicationManager: Failed to start replication, replication link '00000000-0000-0000-7007-000000000001' (Automatic replication (OUT_OF_ORDER)) is already in use