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Excluded Application/folder cannot load its reference documentation


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I have recently installed Eset Smart Security and now a program (Cycling '74 Max/MSP) intermittently fails to load reference documentation. I have added the folders containing the the program and associated documents to the exclusions. Is this a common problem? It seems like if I open Eset and then switch a setting (e.g. change from automatic to interactive mode, or vice versa), sometimes the program can then access the help files. Seems like a bug to me. Anyone? 

 

 

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Does temporarily disabling real-time protection make a difference? If not, which module or setting needs to be disabled for the issue to go away?

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