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krunox123

ESET Smart Security 6 Installation Problem

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Hi, there. Since last month, I was trying to install ESET Smart Security 6(ESS6) but I can't. I hope my lappy doesn't get any virus  :o

I am using the offline installer.

 

This is what happen during installation:

You can view it in this album: hxxp://imgur.com/a/9duvo#0

 

At the end of the installation It always end up with this  :angry: :

hxxp://i.imgur.com/jPJQl7Q.png

 

My lappy information:

OS Name        :	Microsoft Windows 7 Ultimate
Version        :	6.1.7601 Service Pack 1 Build 7601
System Type    :        x64-based PC
Installed (RAM):	4.00 GB

I will upload the installation log here.(I try to upload it here but it said "You aren't permitted to upload this kind of file")

So I upload it here: Installation Log.rar

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The log reads "Error 5001. The computer has not been restarted after a program uninstallation. Please restart the computer and run the installer again." So please restart the computer and create a new set of logs.

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@Marcos, did you read my first line?

..Since last month, I was trying to install ESET Smart Security 6(ESS6) but I can't...

 

I download the installer on July. And since that, I try to install it but it keep asking me to restart my lappy.
So I restart my lappy and run the installer again. And same thing.
So I restart it again, and run the installer again. 
Even I restart my lappy many times and try many times it still the same.
 
That is why I am here. I am bored everytime I try again and again, restart my lappy and re-run the installer and still the same(I do it almost everyday :mellow:)..Nothing change even I restart my lappy hundred times!

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Krunox123,

 

Good day sir,

I am almost positive that your install is failing due to a .NET framework compatibility issue.

Judging by your logs, you may need to install or reinstall or update your .net framework.

Custom Action dll is a .NET Installer Class and that is what i keep seeing in your logs holding the error codes.

 

Please ensure your system has the following and retry your installation:
.Net 2.0 SP2

.NET 3.5

.NET 4.0 ( The framework i think you require for ESET ) - Client profile and extended

 

Here are links for your convenience:

hxxp://www.microsoft.com/en-us/download/details.aspx?id=17851

hxxp://www.microsoft.com/en-us/download/details.aspx?id=24872

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Krunox, how are you doing ?

 

Have you resolved your issue with the .net framework ?

 

Hope all is well :)

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