krunox123 0 Posted August 15, 2013 Share Posted August 15, 2013 Hi, there. Since last month, I was trying to install ESET Smart Security 6(ESS6) but I can't. I hope my lappy doesn't get any virus I am using the offline installer. This is what happen during installation: You can view it in this album: hxxp://imgur.com/a/9duvo#0 At the end of the installation It always end up with this : hxxp://i.imgur.com/jPJQl7Q.png My lappy information: OS Name : Microsoft Windows 7 Ultimate Version : 6.1.7601 Service Pack 1 Build 7601 System Type : x64-based PC Installed (RAM): 4.00 GB I will upload the installation log here.(I try to upload it here but it said "You aren't permitted to upload this kind of file") So I upload it here: Installation Log.rar Link to comment Share on other sites More sharing options...
Administrators Marcos 4,716 Posted August 15, 2013 Administrators Share Posted August 15, 2013 The log reads "Error 5001. The computer has not been restarted after a program uninstallation. Please restart the computer and run the installer again." So please restart the computer and create a new set of logs. Link to comment Share on other sites More sharing options...
krunox123 0 Posted August 15, 2013 Author Share Posted August 15, 2013 (edited) @Marcos, did you read my first line? ..Since last month, I was trying to install ESET Smart Security 6(ESS6) but I can't... I download the installer on July. And since that, I try to install it but it keep asking me to restart my lappy. So I restart my lappy and run the installer again. And same thing. So I restart it again, and run the installer again. Even I restart my lappy many times and try many times it still the same. That is why I am here. I am bored everytime I try again and again, restart my lappy and re-run the installer and still the same(I do it almost everyday )..Nothing change even I restart my lappy hundred times! Edited August 15, 2013 by krunox123 Link to comment Share on other sites More sharing options...
Arakasi 549 Posted August 16, 2013 Share Posted August 16, 2013 (edited) Krunox123, Good day sir, I am almost positive that your install is failing due to a .NET framework compatibility issue. Judging by your logs, you may need to install or reinstall or update your .net framework. Custom Action dll is a .NET Installer Class and that is what i keep seeing in your logs holding the error codes. Please ensure your system has the following and retry your installation:.Net 2.0 SP2 .NET 3.5 .NET 4.0 ( The framework i think you require for ESET ) - Client profile and extended Here are links for your convenience: hxxp://www.microsoft.com/en-us/download/details.aspx?id=17851 hxxp://www.microsoft.com/en-us/download/details.aspx?id=24872 Edited August 16, 2013 by Arakasi Link to comment Share on other sites More sharing options...
Arakasi 549 Posted August 17, 2013 Share Posted August 17, 2013 Krunox, how are you doing ? Have you resolved your issue with the .net framework ? Hope all is well Link to comment Share on other sites More sharing options...
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