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ERA Agent showing twice on management server


jthomas
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We have several workstations reporting two versions of the ERA agent. On Windows Programs and Features it only shows the most recent installed version. 

 

What is the best way to resolve this? It is reporting false information to our outdated client report within ESET Administrator Console.

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For us, that happens for the first 2-3 minutes after a new agent version is installed. Then only the latest version shows. We have our agents connecting to the server every 2 minutes.

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  • ESET Staff

Sometimes we get notification of newly installed application so soon, that there are multiple record still present and therefore you see multiple entries. It should repair after some time. You can possibly speed it up by restarting AGENT's service if possible.

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