S/w doesnt work, now im being chased for payment

[Peter Butler 0]

I ran the trial of eset Smart security, it seemed to be ok so i ordered 3 pc cover for 2 years. After a few days of the trial i started to get the personal firewall errors. I raised a ticket and it didnt get fixed. So i deinstalled the TRAIL  it and tried somethjing else (Vipre)

 

now, to add insult to injury, they are chasing payment for a s/w i never used, saying i didnt cancel during the 14 day cancellation period. The s/w hasn't been d/l or activiated or registersed.

 

Its not as if I orderd a bed or a sofa, its a peice of s/w JUST CANCEL THE ORDER PLEASE !!!!!!!

 

Am i being unreasonable ??

 

 

 

 

[Peter Butler 0]

no opinions ??

[Marcos 5,070]

I've asked a colleague from the German office to contact you and get the issue sorted.

[Peter Butler 0]

Thanks, that would be great