UNLOCK TOOL FOR ESET FILE SECURITY

[tmuster2k 22]

Is there an unlock tool, specifically for ESET FILE SECURITY 6?  Customer currently cannot do safemode because this is a terminal server and clients are connecting. 

we tired to force a policy just specifically for this computer to remove password and no go. the agent is checking in fine to the ERA6. I have tried unlock tool from KB but says it is for wrong product (for home) and also tried the unlock tool for ESET ENDPOINT AV's but no go.