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ERA cannot add lisence


santoso
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hello,

 

today i install era 6, then add lisence from console but failed. use offline .lic key but still failed.

 

here the logs.

 

2016-02-12 04:36:34 Error: LicenseModule [Thread 1178]: LicenseModuleHelper: AssociateOrReassociateSeatIfNecessary: Transparent seat association for action 'LinkSeatPoolByKey' failed.
2016-02-12 04:36:34 Error: LicenseModule [Thread 1178]: AddPoolByLicenseKey: Failed to add pool by license key. Error: CEcpCommunicator: Failed to send XML request message, error=20031.
2016-02-12 04:36:34 Error: LicenseModule [Thread 1178]: CEcpCommunicator: Failed to send XML request message, error=20031.
2016-02-12 04:36:35 Error: ConsoleApiModule [Thread 1e4c]: 11 Error while processing AddPoolByLicenseKey 648: CEcpCommunicator: Failed to send XML request message, error=20031.
2016-02-12 04:36:35 Error: ConsoleApiModule [Thread 1e4c]: Untranslatable CInterModuleException: CEcpCommunicator: Failed to send XML request message, error=20031.

 

can you help me with this.

 

thank you.

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Hi santoso,

 

the erros sounds for me, that the eset server is blocked (firewall problem). The server must communicate with the ESET sites.

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  • 3 months later...
  • ESET Staff

This specific error most probably means that SSL/TLS certificate validation of ESET license servers failed. I would suggest to update system so that new CA certificates are available. You may also try to manually access https://edf.eset.com/on client machine and check whether certificate is trusted by system.

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  • 5 weeks later...

I have the same problem.The installation of the console is in Windows Server 2003 Enterprise Edition Service Pack 2. I do not know if the server has something to do. I tried the solutions of this post but i can't fine a real solution. 

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This specific error most probably means that SSL/TLS certificate validation of ESET license servers failed. I would suggest to update system so that new CA certificates are available. You may also try to manually access https://edf.eset.com/on client machine and check whether certificate is trusted by system.

Can you explain this answer a little more please?

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  • Administrators

 

This specific error most probably means that SSL/TLS certificate validation of ESET license servers failed. I would suggest to update system so that new CA certificates are available. You may also try to manually access https://edf.eset.com/on client machine and check whether certificate is trusted by system.

Can you explain this answer a little more please?

 

 

Check if this helps: https://technet.microsoft.com/en-us/library/cc786443(v=ws.10).aspx.

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  • ESET Staff

 

This specific error most probably means that SSL/TLS certificate validation of ESET license servers failed. I would suggest to update system so that new CA certificates are available. You may also try to manually access https://edf.eset.com/on client machine and check whether certificate is trusted by system.

Can you explain this answer a little more please?

 

 

In short: your system is most probably not able to verify SSL certificate of ESET servers. Most probable reason for this is either missing latest root CA certificates (as mentioned in previous post) or inability to verify newer type of certificates. Second issue may be targeted by Microsoft hotfix: https://support.microsoft.com/en-us/kb/938397.

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