cjkc 0 Posted February 10, 2016 Share Posted February 10, 2016 Today my Windows 7 Professional computer had an automatic Windows Update which required a restart. The update was odd because it took a long time for the computer to turn off and then on again. Once it finally booted up, I received a Windows error message: "ESET Smart Security 9.0.349.0 reports that it is turned off." When I clicked the Action Center button "Turn on now" it asks me if I trust the publisher and want to run the program. I say yes but nothing happens and the error message remains. I can't see the Smart Security icon in the icon tray. I went to the Start button, clicked on the ESET folder then Smart Security to turn it on and nothing happened. I also clicked on the installation file to reinstall it but it gave the message the program is already installed. But I can't open the program to run any tests or logs. I'm guessing the problem is due to the latest Window updates? How do I turn it back on to protect my computer? Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,933 Posted February 11, 2016 Administrators Share Posted February 11, 2016 I'd suggest removing ESET using the Uninstall tool (hxxp://support.eset.com/kb2289/). Instead of booting to safe mode, you can disable self-defense, restart the computer and then run the tool. Finally install v9.0.349 from scratch. Link to comment Share on other sites More sharing options...
TomFace 539 Posted February 11, 2016 Share Posted February 11, 2016 Hello cjkc. and welcome. I also run Win 7 and yesterday's patch day was "different". My PC had to restart twice to configure all the updates (15 if I recall correctly). My ESS v9 though did NOT have an issue and the PC booted up today OK. Link to comment Share on other sites More sharing options...
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