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MAC OS - eset remote administrator agent installation


sigma.software
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Hi All!

 

I have problems installing eset agent on Mac OS 10.11.3.

It fails with message "error occurred while checking openssl".

eraagentinstaller.log ends with "../Agent/setup/CustomActions: cannot execute binary file".

Has anybody managed to install agent correctly?

 

Any help will be greatly appreciated

Thanks in advance.

 

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  • ESET Staff

Hi All!

 

I have problems installing eset agent on Mac OS 10.11.3.

It fails with message "error occurred while checking openssl".

eraagentinstaller.log ends with "../Agent/setup/CustomActions: cannot execute binary file".

Has anybody managed to install agent correctly?

 

Any help will be greatly appreciated

Thanks in advance.

 

Hello,

 

I guess you are using non-default OpenSSL library on you system. If it is your case make sure it is so called "universal" because ERA requires i386 (32bit) version of OpenSSL.

 

For example in case you are using macports, you can use command:

sudo port install openssl +universal

to install OpenSSL libraries suitable for both platforms.

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Hi!

Thx for reply!

I've just reinstalled OS from scratch, so its fresh copy without any additional software.

Still can't install ERA agent.

installation ends with error:

 

readlink: illegal option -- e

usage: readlink [-n] [file ...]

 failure

840: Error occured while checking OpenSSL

 

Pls, advise.

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Hi!

Thx for reply!

I've just reinstalled OS from scratch, so its fresh copy without any additional software.

Still can't install ERA agent.

installation ends with error:

 

readlink: illegal option -- e

usage: readlink [-n] [file ...]

 failure

840: Error occured while checking OpenSSL

 

Pls, advise.

 

To be honest, we have not seen such error...

 

Could you please describe how exactly you install AGENT (installer version, installing using dmg? installing using generated ERA live installer?)

Seems process installation fails on shell script syntax error .. any chance your system user (current user used to install) uses some non-standard shell interpreter? Installer was created for default /bin/bash interpreter and there are known issues with alternative interpreters.

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To be honest, we have not seen such error...

 

Could you please describe how exactly you install AGENT (installer version, installing using dmg? installing using generated ERA live installer?)

Seems process installation fails on shell script syntax error .. any chance your system user (current user used to install) uses some non-standard shell interpreter? Installer was created for default /bin/bash interpreter and there are known issues with alternative interpreters.

 

I've just check - the shall is /bin/bash.

Regarding agent installation - I use installer generated by ERA server Version 6.3.136.0

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  • ESET Staff

 

 

To be honest, we have not seen such error...

 

Could you please describe how exactly you install AGENT (installer version, installing using dmg? installing using generated ERA live installer?)

Seems process installation fails on shell script syntax error .. any chance your system user (current user used to install) uses some non-standard shell interpreter? Installer was created for default /bin/bash interpreter and there are known issues with alternative interpreters.

 

I've just check - the shall is /bin/bash.

Regarding agent installation - I use installer generated by ERA server Version 6.3.136.0

 

 

In case there are still installation files in /Application/ESET Remote Administratrator Agent.app/, could you please search for mentioned binary file CustomActions and provide output of command:

otool -L <some path>/CustomActions

Does it work on some machines or you have tried only this one? Have you tried any other installation method (manual installation or remote deployment task)? For manual installation, simply download installer .dmg file from ESET website. You will be prompted for connection parameters, CA certificate and AGENT certificate during installation wizard.

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otool returns: CustomActions: is not an object file.

Yes, I tried several machines - result just the same.

Today I tried to install agent manually and that did the trick.

Now I see mac reporting to ERA server with name macmini-xxxxxx, where xxxxxx is  the part of ethernet card mac address.

Can I somehow change this name?

What will happen if I switch to WiFi - will ERA server recognize that this is the same machine or I will need additional license? 

Thx.

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otool returns: CustomActions: is not an object file.

Yes, I tried several machines - result just the same.

Today I tried to install agent manually and that did the trick.

Now I see mac reporting to ERA server with name macmini-xxxxxx, where xxxxxx is  the part of ethernet card mac address.

Can I somehow change this name?

What will happen if I switch to WiFi - will ERA server recognize that this is the same machine or I will need additional license? 

Thx.

 

This name was created on SERVER using reverse DNS resolving. You can:

  • rename it manually on SERVER (it won't have any effect on connecting and device will be recognized)
  • use SERVER task "Rename computers" that can be set to rename computer automatically to their name as stored in "Device identifiers" section of client's detail view.

You can change network as you wish, device will be still the same (until you reinstall it or run specific task "Reset cloned agent"for this purpose).

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