tmuster2k 22 Posted February 4, 2016 Share Posted February 4, 2016 User upgraded to Version 9.x and now cannot complete a full windows backup. ERROR code that comes up is 0x8078011E . We have done all kinds of exclusions and the only thing that works is disabling real time protection. I even excluded the different volume shadow copy directories. example: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2 and on the way down. If you google this error code it is made clear that its a known issue with AV software and windows backup. This is the only time I have run into this with ESET and it's only happened with Version 9.x. If I have customer go back to V8 the backup performs as normal. I have procmom logs avail to send via PM if needed. Link to comment Share on other sites More sharing options...
ESET Insiders Podrska2NORT 5 Posted February 5, 2016 ESET Insiders Share Posted February 5, 2016 We had one similar case. Please uninstall ESET Smart Security using ESET Uninstall tool (see ESET KB2289 - hxxp://support.eset.com/kb2289/) Then install it again. It helped us. Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted February 5, 2016 Author Share Posted February 5, 2016 We had one similar case. Please uninstall ESET Smart Security using ESET Uninstall tool (see ESET KB2289 - hxxp://support.eset.com/kb2289/) Then install it again. It helped us. Not only did I do 2289 I made sure manually that there were no ESET remants after 2289. Need more suggestions. Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted February 10, 2016 Author Share Posted February 10, 2016 Any feedback from the logs? Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted February 17, 2016 Author Share Posted February 17, 2016 Bump. Link to comment Share on other sites More sharing options...
PhabGuy 0 Posted February 22, 2016 Share Posted February 22, 2016 Bump again! This just happened to me when upgrading ESET Smart Security to 9.x over 8.x on Windows 10. I'm using the Windows 7 legacy backup tool. Same symptoms as tmuster2k. Uninstalliing/reinstalling did not fix it. Will try ESET KB2289 (but apparently this doesn't work in all cases). Link to comment Share on other sites More sharing options...
PhabGuy 0 Posted March 15, 2016 Share Posted March 15, 2016 Installing the 9.0.375.0 version does not fix the problem. It still borks with error 0x8078011E, Windows Backup failed to get an exclusive lock on the EFI system partition (ESP). Choosing to "Pause protection" until the next reboot in the ESET context menu allows the Windows Backup to finish successfully. Still looking for a fix from ESET please. Link to comment Share on other sites More sharing options...
PhabGuy 0 Posted April 11, 2016 Share Posted April 11, 2016 Bump. Is there any progress toward a resolution of this issue? Thanks. Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted April 11, 2016 Author Share Posted April 11, 2016 I have not received any feedback the resolved the issue. I have the customer on version 8.x. Link to comment Share on other sites More sharing options...
tedi1972 0 Posted May 3, 2016 Share Posted May 3, 2016 I'm a user of ESET smart security, had similar issueand at least in my case it was solved.- Exclude the following files from the real-time scanning \Device\HarddiskVolume3\EFI\Microsoft\Boot\BCD \Device\HarddiskVolume3\EFI\Microsoft\Boot\BCD.LOGThe number just after "HarddiskVolume" varies by environments.To find it, execute bcdedit.exe from command prompt with administrator privilege. Link to comment Share on other sites More sharing options...
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