Problem Connecting RealVNC in Home network

[WaltJohnson305 0]

I am trying to connect RealVNC to several home computers and the viewer  times out on ever attempt to connect to the server on my other machine.  I had a port conflict with voip device but by adding a router exception and changing the default port to 4900, still no connection.  From an earlier post I see that the eset personal firewall needs some exceptions as well, but though a retired systems software developer, I can not understand all of the options in the current release of smart security 9 with that post. 

 

I would appreciate some help in the detailed descriptions to make this work  The laptop is connected wirelessly to my tp-link WR840n router and all computers but one are using Eset Smart Security They are also all windows 10 machines.  

 

I am not in the mood to start looking at a tcp line monitor tool to find out just what is happening, but can if need be.  My network security knowledge is a bit rusty, so detailed instructions would be greatly appreciated.

 

Walt Johnson  Spokane, WA

[Marcos 5,451]

If temporarily disabling firewall helps, run the firewall troubleshooting wizard to get a list of recently blocked communications and allow the appropriate one.

[WaltJohnson305 0]

I downloaded eset security 9 which was still at 8 and then poked around the internet and on the new eset and found the exception place and entered the ports for the server and voila it worked.  So whatever I managed to get it running with the exception and seems to work as far as connection, but had a secuity problem at the server end and logged me out.  I will keep working the problem.  I needed a real static ip according to the RealVNC video I watched and followed their process to gain access.  Stay tuned.  I will work on it occasionally now that I know it connects.