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Anti-theft problems


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Hi,

 

I have 2 laptops, one that I use for work and an old one that I keep for back-up. Both have Smart Security installed.

 

I recently upgraded my main laptop to windows 10 and noticed 2 spurious accounts, made up of a random jumble of characters, along with the anti-theft account. I deleted both but one then re-appeared the next day.

After a bit of googling, I think the cause is ESET automatically setting up an anti-theft account, maybe because it doesn't recognise my original one?

 

I logged onto myeset this morning to find that my back-up laptop is showing but not my work laptop. However, smart security tells me that I have it enabled.

There doesn't appear to be any help on anti-theft and I can't see an obvious way to update details or work out what's going on.

 

Any help gratefully accepted, apologies in advance if I'm missing something obvious :)

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Hi Peter,

 

PM me your email address registered within my.eset.com

 

regards

peter

 

EDIT: After some investigation, we've found the problem, and suggest how to solve it. Case closed...

Edited by metaller
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