Reversing Allow/Deny Decisions

[jackerbes 0]

I am using ESET on W7 on a dual boot Linux/W7 machine.  I only use W7 for a short period of time once a day and have ESET installed there. 

 

Yesterday when I booted to W7 and started Firefox I got a message from ESET that related to a malware in the browser.  And I chose to Deny the process.  Then I immediately got a second similar message and chose to Deny that also. 

 

From the point on Firefox was not able to find any pages or bookmarks.  I had to disable the firewall to get Firefox to work normally. 

 

I have tried to find out how to undo those two "Deny" decisions and cannot seem to find it. 

 

If there is a page that explains that I cannot seem to find that either. 

 

How can I get back to normal? 

 

I am using ESET 8.0.319

 

Jack

Edited January 12, 2016 by jackerbes

[jackerbes 0]

Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!  

 

This forum is not helping at all.  I am still unable to use a browser unless I disable the ESET firewall. 

 

Is ESET reading these forums?

 

Jack

[shocked 60]

i would suggest to reset to default the firewall settings.

open the main program window and go to setup > advanced setup (located at the bottom right) > personal firewall.

then i suggest to click the arrows to revert the firewall to default settings.

 

[jackerbes 0]

@ pavilion alex

 

Thanks for your helpful reply.  I am going to hold off on doing that for now. 

 

I sent a support request to ESET and opened a case, they are communicating with me by email for now.  Their initial suggestion was that I download the ESETLogCollector.exe applications from this link and run it: 

 

hxxp://download.eset.com/special/ESETLogCollector.exe

 

I did that and it generated a *.zip archive and that has been emailed back to them for analysis. 

 

I'll follow up here with the details on how it goes. 

 

I actually ran the ESETLogCollector app two times, one with the firewall disabled and one with it enabled and forwarded both of those. 

 

Jack