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ERA Agent remote installation problems


HolgerK2
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Hello everyone,

 

we're having a massive problem concerning the distribution of the ERA agent in our local company network. We tried the two main options:

 

1) Distribution via ESET Remote Administrator, which reported:

1.1) Task finished successfully (but the Windows event log shows, that the installation failed)

1.2) Failed to synchronize package repository (GetFile: Error reading HTTP response data (0x4e2a))

 

2) Distribution via MSI package and .mst file, which apparently fails because of missing authorizations (this is the end of the file, full log available on request).

=== Logging stopped: 08/01/2016  11:40:58 ===
MSI (s) (C0:6C) [11:40:58:091]: Note: 1: 1708 
MSI (s) (C0:6C) [11:40:58:093]: Product: ESET Remote Administrator Agent -- Installation failed.

MSI (s) (C0:6C) [11:40:58:097]: Windows Installer instaló el producto. Nombre del producto: ESET Remote Administrator Agent. Versión del producto: 6.2.190.0. Idioma del producto: 1033. Fabricante: ESET, spol. s r.o.. Resultado de la instalación: 1603.

MSI (s) (C0:6C) [11:40:58:101]: Attempting to delete file C:\WINDOWS\Installer\4346ad.mst
MSI (s) (C0:6C) [11:40:58:122]: Deferring clean up of packages/files, if any exist
MSI (s) (C0:6C) [11:40:58:132]: Attempting to delete file C:\WINDOWS\Installer\4346ad.mst
MSI (s) (C0:6C) [11:40:58:135]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (C0:6C) [11:40:58:138]: MainEngineThread is returning 1603
MSI (s) (C0:24) [11:40:58:141]: No System Restore sequence number for this installation.
MSI (s) (C0:24) [11:40:58:149]: User policy value 'DisableRollback' is 0
MSI (s) (C0:24) [11:40:58:152]: Machine policy value 'DisableRollback' is 0
MSI (s) (C0:24) [11:40:58:154]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C0:24) [11:40:58:157]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (C0:24) [11:40:58:160]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (C0:24) [11:40:58:162]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (C0:24) [11:40:58:166]: Destroying RemoteAPI object.
MSI (s) (C0:58) [11:40:58:168]: Custom Action Manager thread ending.
MSI (c) (FC:D0) [11:40:58:174]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (FC:D0) [11:40:58:177]: MainEngineThread is returning 1603
=== Verbose logging stopped: 08/01/2016  11:40:58 ===

post-10444-0-93232900-1452518881_thumb.png

 

post-10444-0-50270900-1452518886_thumb.png

 

Error 1603 description from Microsoft:

 

You may receive this error message if any one of the following conditions is true:

  • The folder that you are trying to install the Windows Installer package to is encrypted.
    • Not the case.
  • The drive that contains the folder that you are trying to install the Windows Installer package to is accessed as a substitute drive.
    • Not the case, I even tried to install from a local path on the target computer.
  • The SYSTEM account does not have Full Control permissions on the folder that you are trying to install the Windows Installer package to. You notice the error message because the Windows Installer service uses the SYSTEM account to install software.
    • I checked all permissions and gave full control to the SYSTEM account.

 

 

Does anybody have any idea of how to solve this problem? Maybe similar experiences? Please let me know, we cannot afford installating the agent manually on every computer.

 

 

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  • Administrators

What about deploying Agent live installer via GPO? As for error 1603, this is a generic error and it'd also occur even if you attempted to install agent manually, could you confirm? As for the error "GetFile: Error reading HTTP response data (0x4e2a)", I can't find its meaning but a colleague of mine might chime in and provide more info.

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  • ESET Staff

Could you be more specific about step 1.1? Have you tried to install AGENT manually without mst? In case you used "Remote installation task", have you provided credentials for local administrator account? If you want we can take a look at complete installation log, because actual installation failure is not visible in attached part - you can PM it to Marcos or me.

 

All ERA installation and deployment tasks require synchronization with ESET packages repository prior to actual installation. Synchronization means downloading multiple metadata files from hxxp://repository.eset.com/v1/. Could you please verify you have access to this host? Are you using HTTP proxy that could possibly block connection?

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