dpit 0 Posted January 8, 2016 Share Posted January 8, 2016 Since November I have seen several freezes across out network, with two PCs particularly suffering. The two PCs are lower spec than most which may be part of the issue? I have concentrated on one PC which can freeze up to three times a day. I have set up the machine CTRL/SCROLL BSOD and after checking out the dump file it points at ESET. Is this a common issue out at the moment? Is there more digging to do? LAST_CONTROL_TRANSFER: from fffff80002aca1e9 to fffff80002acac40STACK_TEXT: fffff880`0af01608 fffff800`02aca1e9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckExfffff880`0af01610 fffff800`02ac8e60 : 00000000`00000000 fffffa80`037670a0 00000000`00000014 fffffa80`03767010 : nt!KiBugCheckDispatch+0x69fffff880`0af01750 fffff880`0148ce4e : fffffa80`04331b00 fffffa80`03767010 00000000`00000000 fffff880`0148d3f3 : nt!KiPageFault+0x260fffff880`0af018e0 fffff880`0148cd21 : fffffa80`03767010 fffff880`01498100 fffff880`01498100 fffff880`01498100 : epfwwfp+0x1e4efffff880`0af01930 fffff880`0148ffd4 : 00000000`000018e0 fffff880`0af019f0 fffff8a0`002e3740 fffff800`02c7fff8 : epfwwfp+0x1d21fffff880`0af019a0 fffff800`02d834ae : fffffa80`037cd680 fffffa80`0a5cf450 fffffa80`037cd680 fffffa80`08e8e890 : epfwwfp+0x4fd4fffff880`0af01a00 fffff800`02da0aaf : 000007ff`fffdd000 00000000`00000001 00000000`00000000 00000000`00000000 : nt!PspExitProcess+0x156fffff880`0af01a60 fffff800`02d83948 : 00000000`00000000 00000000`00000001 000007ff`fffdd000 00000000`00000000 : nt!PspExitThread+0x4e3fffff880`0af01b60 fffff800`02ac9ed3 : fffffa80`037cd680 000007fe`00000000 fffffa80`0a5cf450 000007fe`fec326c8 : nt!NtTerminateProcess+0x138fffff880`0af01be0 00000000`7739dc7a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x1300000000`0012fe88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7739dc7aSTACK_COMMAND: kbFOLLOWUP_IP:epfwwfp+1e4efffff880`0148ce4e 48395908 cmp qword ptr [rcx+8],rbxSYMBOL_STACK_INDEX: 3SYMBOL_NAME: epfwwfp+1e4eFOLLOWUP_NAME: MachineOwnerMODULE_NAME: epfwwfpIMAGE_NAME: epfwwfp.sysDEBUG_FLR_IMAGE_TIMESTAMP: 55a8e74dFAILURE_BUCKET_ID: X64_0xD1_epfwwfp+1e4eBUCKET_ID: X64_0xD1_epfwwfp+1e4eANALYSIS_SOURCE: KMFAILURE_ID_HASH_STRING: km:x64_0xd1_epfwwfp+1e4eFAILURE_ID_HASH: {e89e3e7a-8961-9f45-a10b-c73e239e2229} Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted January 8, 2016 Administrators Share Posted January 8, 2016 Please upload the dump to a safe location and pm me the download link. Make sure thar the hotfix KB2664888 is installed (https://support.microsoft.com/en-us/kb/2664888) if you have Windows Vista or newer. Link to comment Share on other sites More sharing options...
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