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Product activation not acurate


Sanjeev Velmurugan
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Go to solution Solved by jonathan.deane_UK,

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Hi all,

 

we have an issue with 2-3 devices in our enviroment.

We have over 140 devices with activated ESET V6. We recently had to renew the license. This worked fine for most of the employees.

2-3 of them were not able to get the renewed license from the ERA server. 

 

I tried to push a product activation task to the clients without success.

How should i proceed?

Thanks for your help

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I had a simlar issue recenty and it turned out the few machines that would not renew their licecne had rouge proxy settings in the ESET client, they couldn't communicate with the activation servers, clearing the proxy details and they activated correctly.

 

Check to see if the same has happened to you.

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I had a simlar issue recenty and it turned out the few machines that would not renew their licecne had rouge proxy settings in the ESET client, they couldn't communicate with the activation servers, clearing the proxy details and they activated correctly.

 

Check to see if the same has happened to you.

 

THANKS jonathan. very helpful.

there were clients with proxy settings enabled. dunno how because my in the policies i ve cleared all the proxy settings.

 

Thanks anyway!

cheers

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